New Car Delivery Damage

in Consumer rights
18 replies 9.7K views
Last Friday I was due to collect a brand new Fiat 500c £13,000.
2 hours before collection the salesman rang, saying the car had been damaged, it requires a new front wing.
So far I have only paid £500 deposit, but it has been registered in my name. I would prefer to wait for a new car to be manufactured, but the salesman is saying I have to accept the repaired car as it will be as good as new, he has not offered any compensation.
Does anyone know my consumer rights, can I hold out for a new car not the repaired one, if not what compensation should I expect.
Many Thanks
«1

Replies

  • tcr_3tcr_3 Forumite
    580 Posts
    I wouldn't be paying one penny piece for a brand new car which was damaged before I got the keys.

    I certainly wouldn't take a repaired car with a few hundred quid off the price. I'd be demanding they source an undamaged like for like replacement or for them to refund my deposit.
    I no longer contribute to the Benefits & Tax Credits forum.
  • EvilmEvilm Forumite
    2K Posts
    I would hold out for a new one! thats awful!
  • he needs to be shot!:beer:
    Aqua card - £250 Limit up to date, Jd Williams £150 limit up to date, Argos store card £400 limit up to date, Next £300 limit up to date.:beer:
  • C_MababejiveC_Mababejive Forumite
    11.5K Posts
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Forumite
    Many "new" cars sustain some damage along the delivery chain but are expertly repaired before they reach the end purchaser. Its inevitable and accepted industry practice. Unfortunately your damage has occurred closer to the point of sale which puts a different slant on it. Problem is of course that it is registered in your name. I dont think you are obliged to accept it though. The dealer should have had the wit to have it repaired and not tell you.
    Feudal Britain needs land reform. 70% of the land is "owned" by 1 % of the population and at least 50% is unregistered (inherited by landed gentry). Thats why your slave box costs so much..
  • unholyangelunholyangel Forumite
    16.8K Posts
    Part of the Furniture 10,000 Posts Name Dropper
    Forumite
    The dealer should have had the wit to have it repaired and not tell you.

    He probably wouldnt have if it hadnt been so close to collection lol.

    I personally wouldnt be happy paying for a "new" car when in fact what i'm receiving is repaired goods.
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • Brooker_DaveBrooker_Dave Forumite
    5.2K Posts
    He probably wouldnt have if it hadnt been so close to collection lol.

    I personally wouldnt be happy paying for a "new" car when in fact what i'm receiving is repaired goods.

    It's getting a new wing, no big deal.

    Stuff happens.
    "Love you Dave Brooker! x"

    "i sent a letter headded sales of god act 1979"
  • I'd negotiate a seriously BIG discount that you are happy with!
  • Brooker_DaveBrooker_Dave Forumite
    5.2K Posts
    bonzo01 wrote: »
    what compensation should I expect

    None, what exactly do you deserve compensation for??
    "Love you Dave Brooker! x"

    "i sent a letter headded sales of god act 1979"
  • jp2031jp2031 Forumite
    87 Posts
    To my knowledge (I took a Business Law module in year 1) ; the contract which you entered was your money in exchange for a brand new undamaged car
    The contract is therefore voidable, as they are giving you a car which had been damaged, then repaired. ie;
    You do not need to accept this car; it is your right to receive what you paid for, and their obligation of the contract to do so.

    In my personal opinion: I dont believe they will offer any discounts or such; if you dont take the car for that price, they will simply find someone else to do so.
    :( Exams :(
  • ZandoniZandoni Forumite
    3.3K Posts
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Forumite
    I wouldn't accept the car either, I would phone Fiat's head office and see what they say. A wing replacement would neever be as good as new.
This discussion has been closed.
Latest MSE News and Guides

Fans demand refunds from Leeds Festival

...after Rage Against The Machine pulls out

MSE News

The 'Ask An Expert' event

Check out last week's energy-themed Q&A with MSE's experts

MSE Forum

Free museums & galleries

Where to get your culture fix across the UK

MSE Deals