BT yahoo Premium Mail Product Gone up to £4.50 Pm

pineapplefish75

Just had an email from bt to say they are going to take £4.50 pm up from £1.50pm from my card to pay for the BT Premium Mail Product which i got when i left BT slowband.Ive tried to change the payment from C.card to a DD but it wont let me.Anyone from BT care to get in contact with me to sort it out.As when i speak to India :mad: they don't have a clue.

Many thanks in advance

Mike

spenderdave

Why do you need to pay for this anyway. Old BT email accounts will continue working for ever provided you dial in to them every 3 months. In practise many of them continue to work for many years even if you don't do this. Premium Mail is just a con to get you to pay for something which is not necessary.

Even better is to get people to use your new email address - or buy a domain (less than a fiver a year) and use an email address there. Then you will never have an issue if you change provider.

pineapplefish75

Because they dont they stop after X ammount of days & dont tell you when plus it means which ever isp i go to i keep the same email addy ive had for donkeys years rather than changing it all the time.& for £1.50pm for 9 email addys for all the family thats not a bad price

Donnie

pineapplefish75 wrote: »

Because they dont they stop after X ammount of days & dont tell you when plus it means which ever isp i go to i keep the same email addy ive had for donkeys years rather than changing it all the time.& for £1.50pm for 9 email addys for all the family thats not a bad price

£1.50? Didn't you write that it was £4.50??

pineapplefish75

yes sorry its was £1.50pm now for some reason ive had an email from BT to say its going up to £4.50pm as of 5th july

Donnie

Methinks that the are simply taking a Quarterly payment rather than changing the price. I think they would be hard pressed to justified a 200% price increase.

pineapplefish75

Id like to think so but here is a copy of the email that says £4.50 pm




Account Ref: ************@btopenworld.com

Dear Customer,

Thank you for using BT Yahoo! Internet.

This mail is to notify you that your monthly payment has changed. Your new payment is shown below.

Payment of £4.50 for your subscription option will be requested from your account on or soon after 05 July 2010.

PLEASE NOTE: that this is an automatically generated email for your information only. Unfortunately we cannot respond to 'replies' on this address.

If you'd like some more help, please go to
http://www.btyahoo.com/dialupassistance

Best regards,

BT Yahoo! Internet team
http://bt.yahoo.com

This electronic message contains information from British Telecommunications PLC, which may be privileged or confidential. The information is intended for use only by the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is strictly prohibited. If you have received this electronic message in error, please notify me by email (to the email address above)immediately.

Registered office: 81 Newgate Street London EC1A 7AJ Registered in England No: 1800000.

Donnie

Unless you have subscribed to some other services, I'm reasonably sure of it.

BT Yahoo! Premium Mail

pineapplefish75

thats all i have off bt i'll wait and see what happens next month

dizzy_davidh

I believe it is a quarterly payment being taken (3x£1.50) as I recently changed my ISP to VirginMedia (MB cable service) and chose to keep my email with BT (nearly 15 years of connections made via that address and I can't be bothered to change to another now!) via the BT Yahoo Premium Mail service.

The reasoning behind my belief is that I changed part way through a standard business quarterly billing period and so my 'BT Yahoo! Internet: advance notification of payment' message reflects that by stating 'Payment of £2.47 for your subscription option will be requested from your account on or soon after 30 July 2010'.

That too would explain why the pricings listed on the Premium Mail website still state £1.50 pcm.

dizzy_davidh

Following on from my last message I just today (16/08/2010) received another email from BT Yahoo telling me that the monhtly charge has increased and this time the message actually states 'monthly charge' and so there is no question that the price has gone up.

The new monthly charge stated in the message is £3.97 which is a 260% increase in cost versus the £1.50 price I was previously charged per month.

I originally decided to pay the small cost to stop the pain of having to change email addresses etc but I am now thinking again whether the new price is worth it. I could understand it if I was a super heavy user but I simply am not and to make matters worse the original BT website concerning the cost and details of the BT Yahoo Premium Service
( www productsandservices bt.com / consumerProducts / displayTopic.do?topicId=26502 ) still states that the cost is £1.50!

I plan to contact BT with regard to why the cost has increased and also on what basis the costs are calculated as I now wonder how my last charge (see may last post) of £2.47 was calculated after all. If\when I have further details I will post them here.