Tesco trying to charge me £400, help!

Guys_Dad

When I needed a temporary home for my 2nd mobile number, I looked at Tesco and ASDA networks. (Admittedly I was only looking for PAYG for 3 months).

I noticed that TESCO was £4 per Mb and ASDA was 20p per Mb for GPRS data and went with ASDA. You might want to refer to the huge difference in your negotiations as both these companies in the grocery line spend fortunes advertising that they are cheaper than the other.

parallax_20

I don't believe in soft caps as they tend to give people the false impression that if they exceed the limit, they wont' be charged.

I do believe they should warn you if when you are near the limit, so you are aware of your usage before it gets out of control. I know its probably not in the companies best interest as they are banking people to go over and pay the ridiculous price for out of bundle costs.

£4 is steep and they don't really have to justify their pricing to anyone as long as its made clear, which I think they have by stipulating under "Our Tariff" >>"Call Charges". I found the price quite easy to find and it wasn't hidden away amongst the small print or obscurely embedded within their website like some others.

Logically speaking I guess their justification for their higher pricing is to deter customers from using more data than allocated to avoid network congestion, etc....or they are like any other company out to shaft the customer for a quick buck No doubt once an incident like this happens to any customer it leaves a bad taste and would be looking to leave at the next opportunity.

chromeman

Hi again,

Thanks for the replies since I was last here. Some good ideas in there.

I phoned Tesco as a potential "customer" to ask if I'd receive a text message when I was nearing my limit which they said I would (and I recorded the call - thanks for the tip Heres the deal!) and then another one once I was over the limit. I didn't receive the one saying I was nearing it so this gives me some ammo to go back with.

I also like the idea of not spending any money in Tesco...

Thanks again everyone! Think I'm going to be changing providers soon!

System

What was the point of recording the call? Unless you got the other person's permission for the call to be recorded, the recording can not be divulged to anybody else.

robt_2

Yes it can.

It just can't be used as evidence in a court.

System

It can not be divulged to a third party, which is everybody but the original people on the call
From Ofcom

[FONT=Arial, Helvetica, sans-serif]Can I record telephone conversations on my home phone?

Yes. The relevant law, RIPA, does not prohibit individuals from recording their own communications provided that the recording is for their own use. Recording or monitoring are only prohibited where some of the contents of the communication - which can be a phone conversation or an e-mail - are made available to a third party, ie someone who was neither the caller or sender nor the intended recipient of the original communication.

[/FONT]

robt_2

!!!!!! wrote: »

It can not be divulged to a third party, which is everybody but the original people on the call

It doesn't say that. For example, you are one party and Tesco is the other, as it is a business call. The call centre agent is acting for Tesco, not themselves.

However, it doesn't change the fact that you can record a call and play it back to them and have them back down if the promised something on the call which they are now denying.

Heres_the_deal

robt wrote: »

It just can't be used as evidence in a court.

Yes it can.

The law is very clear on recording telephone conversations. If you are a private individual, you can record ANY telephone conversation you damn well please without notifying the other party. But only you, the person you speak to and a court of law can have the transcripts.


In this case the third party does NOT include a judge.


I cant be bothered to regurgitate basic 1st year law, so either check with you family lawyer or refer to RIPA ( in depth ).

I've sat in front of many a judge playing back or providing telephone transcripts.

chromeman wrote: »

I phoned Tesco as a potential "customer" to ask if I'd receive a text message when I was nearing my limit which they said I would (and I recorded the call - thanks for the tip Heres the deal!) !

Now call Tesco's exec office and claim your refund. PM if you want a direct contact name.