Tesco clothing online - "3 for 2" warning

OrkneyStar

Tesco-shopper wrote: »

I have just had a Tesco Clothing online order delivered which included a number of "3 for 2" school items and I have just emailed them to complain about how the free items are calculated.

At the risk of over-simplification (as my order was more complicated), this is the principle of how the free items were calculated:

3 items bought at £10
3 items bought at £1

By my calculation, I should get one £10 item free and one £1 item free. However, Tesco have done a different calculation and given 2 £1 items free! If I had done it as 2 separate transactions I would have got the £10 item free in one transaction and the £1 item free in the other, but by doing it as one transaction I have got less in value free ie only £2 rather than £11, so be warned in case it has happened/is going to happen to you too!

Your calculation is all good and well but if you read the terms you will see 'cheapest item free', so in this case 2 at £1.

JimmyTheWig

funkymonkey1 wrote: »

As mentioned above, Boots are the exception to this rule - basically to stop someone buying 2 x £1 items and expecting to get a £10 item free.

woody01 wrote: »

They haven't done anything wrong.
You always get the cheapest items for free.

I cannot see your complaint, as it's your fault.

Ok, I don't think anyone really expects to buy 2 items at £1 each and then get a £10 item free. That would just be crazy.
But here the OP has been swindled.

Whatever is in your basket, adding three items at £1 on 3-for-2 shouldn't add more than £2 to your total.
In the OP's example without the three £1 items their total would have been £20. With the three £1 items their total was £31. So three £1 items on 3-for-2 have cost the OP £11.

That is not right, whatsoever. I would be fuming.

Contact them back, OP. Ask to speak to a manager. Tell them the example given. Ask them how much these three £1 items should add to your total.
If they say £11 then ask for it in writing and take it to the press.

Freddie_Snowbits

JimmyTheWig wrote: »

But here the OP has been swindled.

Best we get Trading Standards involved, call the police and let's go round their pad and kick their doors in. We should not have to put up with thesae theiving rascals

JimmyTheWig

Freddie_Snowbits wrote: »

Best we get Trading Standards involved

A reasonable suggestion, for being charged £11 for three items marked as £1 each on 3-for-2.

call the police and let's go round their pad and kick their doors in.

Not such a reasonable suggestion.

We should not have to put up with thesae theiving rascals

Agreed.

malkie76

JimmyTheWig wrote: »

Whatever is in your basket, adding three items at £1 on 3-for-2 shouldn't add more than £2 to your total.
In the OP's example without the three £1 items their total would have been £20. With the three £1 items their total was £31. So three £1 items on 3-for-2 have cost the OP £11.

That is not right, whatsoever. I would be fuming.

It's perfectly correct as others have pointed out. 3 for 2 are always cheapest item free, the OP performed a 6 for 4, with the 2 cheapest items free.

The pricing would have been clear at the checkout phase of the online purchase. I would have been tempted to return to my basket and remove the £1 items to ensure the £10 saving. I appreciate you were trying to spend more than £50 to trigger the points coupon, but the £2 could have been spent on another item.

JimmyTheWig

Am shocked that people think that this is ok. At first I assumed that people didn't register what had happened... but you actually think it is ok to be charged £11 for three items marked at £1 each?

OrkneyStar

JimmyTheWig wrote: »

Am shocked that people think that this is ok. At first I assumed that people didn't register what had happened... but you actually think it is ok to be charged £11 for three items marked at £1 each?

No it would not be ok to be charged £11 for 3 items marked £1 each, however this was not the case here.
The OP was charged £10 x 3 and £1 x 3 (£33) total, and then according to the '3 for 2' offer (where CHEAPEST item is free) two items were subtracted (as she purchased 6 items in total) at £1 each, giving £33-£2=£31 total payment.

JimmyTheWig

OrkneyStar wrote: »

No it would not be ok to be charged £11 for 3 items marked £1 each, however this was not the case here.
The OP was charged £10 x 3 and £1 x 3 (£33) total, and then according to the '3 for 2' offer (where CHEAPEST item is free) two items were subtracted (as she purchased 6 items in total) at £1 each, giving £33-£2=£31 total payment.

Without the three £1 items the bill is £20. With the three £1 items the bill is £31.
How is that any different to being charged £11 for the three £1 items?

I believe that there is a difference between "3-for-2 twice" and 6-for-4.

OrkneyStar

JimmyTheWig wrote: »

Without the three £1 items the bill is £20. With the three £1 items the bill is £31.
How is that any different to being charged £11 for the three £1 items?

I believe that there is a difference between "3-for-2 twice" and 6-for-4.

I agree it would have made more sense for OP to buy the two lots of deals individually, as she would have saved more, but apparently there was a voucher or something she had to spend so much to get money off ?

qetu1357

There is no reason with a computerised system that Tesco can't sort the purchases and price fairly.

After all, if they can do ( 10 - 10 - 10 - 1 - 1 - 1 ) - exclude lowest two

they can do ( 10 - 10 - 10 ) + ( 1 - 1 - 1) - exclude the lowest in each group