Supplied a defective phone with contract, who is to blame?

Wasteofspace

I recently bought a shiny new phone from Vodafone which, when held, looses all mobile reception.

Seems to me the company who makes the handset should be the ones who sort the problem out, but they claim (and the law suggest) Vodafone are responsible for dealing with my complaints.

Vodafone claim that I should speak to the company who make the phone and that I am not able to cancel my contract because I bought it in a retail store.

So what exactly am I supposed to do? Use the device as a paperweight, pay £40 a month for the privilege and just be proud to be British?

On a side note: the very cunning company who crated the phone, under mounting public pressure, created a new reception issue that nobody was having and announced they are planning to fix it. Instant good PR in the media! Bravo! Well played! :T

Oscar_The_Grouch

Very funny.

I think the problem here is that you have no job (as shown in your "BA" posts), no money (as shown in your "DWP" posts) and this post shows a generous amount of iPhone envy. I'm pretty sure that these three things, when combined, result in a dramatic loss of signal from your imaginary iPhone and your imaginary contract with Vodafone.

Alternatively, you are using your money from DWP that has been, according to your BA posts, been paid to you for 3 years of jobhunting to purchase an iPhone. If this is the case, I am delighted that the mountain of tax and national insurance that I've paid thougout my working life has purchased you a very expensive paperweight. I hope you enjoy it.

£note

Hilarious..:rotfl::rotfl::rotfl:

Wasteofspace

Oscar The Grouch,


KTHXBYE!

sporedude

Nice paperweight you got there

bubblesmoney

this thread looks like fun with one witty post after another (except mine!), love the photo reply which shows that there is no reception while replying to another post. two birds with one paperweight! (the iphone without a signal).

keep it going guys, its a saturday and havent got much to do. (other than the long list of chores i am supposed to be doing according to my wife )

ps: i am interested in the answer to the query from the OP too btw.

OneADay

Apple did say you can return the phone or something within a 30 day period due to this "problem" with the iphone 4.

On other hand, they are dishing out some software patch for it - they are claiming the reception indicator is false. Its down to Apple to fix under warranty.

seaniboy

LOL your paperweight can write ! AWESOME where can I get one ?

chattychappy

I would have thought that if you sign a contract that combines airtime plus a phone and the phone doesn't work, then that's a fundamental breach and you can cancel (ie rescind) the contract - ie the whole thing - provided you act quickly. You would have to cover the cost of any calls you did manage to make in the meantime.

Enforcing this might be a different matter...

Hope I haven't spoilt the fun by taking this thread too seriously.

Guys_Dad

chattychappy wrote: »

I would have thought that if you sign a contract that combines airtime plus a phone and the phone doesn't work, then that's a fundamental breach and you can cancel (ie rescind) the contract - ie the whole thing - provided you act quickly. You would have to cover the cost of any calls you did manage to make in the meantime.

Enforcing this might be a different matter...

Hope I haven't spoilt the fun by taking this thread too seriously.

No, but you have given the OP incorrect information. What you might think and the actual contract terms in mobile contracts are two vastly different things, I am afraid. They vary from supplier to supplier.

Try taking a motor car back after a few days ownership and rejecting it because of, for example, poor performance or fuel consumption or, even at an extreme, a failed clutch. The dealer is given opportunities to fix first and, believe me, a motor car has a simpler contract than a combined air-time and mobile handset contract.

Oscar_The_Grouch

Well done, wasteofspace; you really managed to live up to your name!! You have a very expensive paperweight and have confirmed that you've either got a job or some friends.

Congratulations on the job.