T-Mobile Dongle-Help!

Angela84

Just wondering if anyone has any advice.

December 2008 I took out a 24 month contract with T-Mobile for a mobile internet dongle. The deal included I got a free mini laptop, netbook thing.

This was whilst I was living in Northern Ireland. From the moment I got the thing there was barely any signal. I moved back to Bristol just before xmas 2009, and have since lived in properties that have had broadband included. I've used the dongle a maximum of 5 times in the last 18 months, when staying away for the night etc and each time the signal has been very poor.

I also managed to leave the flaming laptop in Northern Ireland, new in the packaging as was planning to ebay it. So never got to claw back any money that way.

I pay £25 per month for absolutely nothing, and have been advised I can put the contract down to the lowest tariff in the 23rd month. Great!

Any ideas if I can get out of this now. Seeing that money come out of my account each month infuriates me. To know I'll have paid £600 over 2 years for something Ive never used, and has never really worked makes me want to go to T-Mobiles offices and throw rocks at it!

Donnie

No, you wanted to get a free laptop and you got it. That is for what you are paying.

chris1973

Basically mobile networks are variable and highly subject to local terrain and even how thick the walls are in your house.

Taking out a mobile contract without testing it on PAYG for several months first, is akin to buying a car on finance without ever seeing it and taking it for a test drive. So you have to accept those risks.

Still at least you got a laptop out of it (Its not their fault that YOU lost it!!), many people get an 18 month+ contract, obtain a service for 1 month and then the service vanishes and the network doesn't give a damn, but you'll still be expected to pay for the remaining 'xx' months.


Buyer Beware.