Aldi fiasco

Laz123

katykitten wrote: »

spoke to manager and they are adamant that i have to deal with manufacturer at my own cost - this item is dangerous as the protective shield keeps coming off so exposing the cutting blade - im confused as to my rights here - if aldi say they wont refund its like i have nowhere to go!

Trading Standards should be the next port of call.

Zandoni

Try their head office.....

DCFC79

Zandoni wrote: »

Bottom line is never go to the manufacturer during the guarantee period unless it suits you. As others have already said your contract is with Aldi's

i bought a pc monitor from lidl in 2007, just before the guarantee ended it started to go faulty so i spoke to the manf and they said to register the product then arrange a swap and they were fine with it, no wanting a fee or anything

Zandoni

DCFC79 wrote: »

i bought a pc monitor from lidl in 2007, just before the guarantee ended it started to go faulty so i spoke to the manf and they said to register the product then arrange a swap and they were fine with it, no wanting a fee or anything

That's why I said "unless it suits you", don't forget we are dealing with different manufacturer's.