Cash machine problem

faraway_2

The halifax cash machine that i used today did not pay out my £100. After a lot of clicking a message appeared telling me I had not taken my cash quicky enough. My card was then returned but no cash. Staff in the bank checked and the £100 had been deducted from my account they then disapeared to check the machine info. the assistant said she would put a claim through for me. it was agreed that the machine should be £100 up when checked but that the money would not be credited to my account immediatly but would take 10 days. This seems an unreasonable amount of time. Can I do anything about this? Can anyone give advice please.

HouseHuntr

For some strange reason this only ever happens to newbies!

zppp

faraway wrote: »

The halifax cash machine that i used today did not pay out my £100. After a lot of clicking a message appeared telling me I had not taken my cash quicky enough. My card was then returned but no cash. Staff in the bank checked and the £100 had been deducted from my account they then disapeared to check the machine info. the assistant said she would put a claim through for me. it was agreed that the machine should be £100 up when checked but that the money would not be credited to my account immediatly but would take 10 days. This seems an unreasonable amount of time. Can I do anything about this? Can anyone give advice please.

Up to 10 days is not an unreasonable amount of time, some ATM disputes have been known to go on for several months. At the end of the day, you didn't take the cash quickly enough, therefore that is your error not the bank's. Sorry, but there is not much you can do here.

Alpine_Star

zppp wrote: »

Up to 10 days is not an unreasonable amount of time, some ATM disputes have been known to go on for several months. At the end of the day, you didn't take the cash quickly enough, therefore that is your error not the bank's. Sorry, but there is not much you can do here.

Of course it's unreasonable. Because other ATM disputes can take several months it doesn't make 10 days reasonable.

We don't know if the ATM actually dispensed the cash to justify the error message. If, as you suggest it did and sucked it back in again then the OP didn't receive the cash and it shouldn't have been debited from his account. Should it?

jonesMUFCforever

Check your account tomorrow - the money may have been automatically recredited.
You don't say that you are a Halifax customer but if you are not then what you write is total hogwash.

zppp

Alpine_Star wrote: »

Of course it's unreasonable. Because other ATM disputes can take several months it doesn't make 10 days reasonable.

Some people will never be happy eh? Perhaps the OP should raise it as a complaint, gives the bank 8 weeks then.

PC_Gabriel_Kent

Advice to the OP is to stop being a whinging little baby and grow up.

opinions4u

faraway wrote: »

The halifax cash machine that i used today did not pay out my £100. After a lot of clicking a message appeared telling me I had not taken my cash quicky enough. My card was then returned but no cash.

This cannot be true.

The card is always returned prior to any cash being dispensed.

There is not a chance in hell that these events happened in the order stated.

Alpine_Star

zppp wrote: »

Some people will never be happy eh? Perhaps the OP should raise it as a complaint, gives the bank 8 weeks then.

I used to manage a large Oxford St Next and if any query arose involving cash then a till reconciliation was done immediately. This was company policy. But such is the culture of lousy customer service so entrenched in retail banking that 10 days or even 8 weeks somehow sounds reasonable to those that provide it.

zppp

Alpine_Star wrote: »

I used to manage a large Oxford St Next and if any query arose involving cash then a till reconciliation was done immediately. This was company policy. But such is the culture of lousy customer service so entrenched in retail banking that 10 days or even 8 weeks somehow sounds reasonable to those that provide it.

What Next the fashion company?

BLT_2

This happened to me once, The money was back in the account 2 days later and I recieved a letter of apology from the bank. The downside is that if you drawing rate is only 100 pounds a day then you are screwed for the rest of the day, which can be a bit of a !!!!!! at weekends :-)