ALDI customer policy

pugsley_h

dmg24 wrote: »

Humanity? Get real!

Thought and care would be to remind your child before leaving the house that if he needs to go to the toilet, he should go now. If a five year old child is not capable of following such an instruction, the OP should be going to their GP, not shopping.

I take it when you were five years old you had fantastic control of your bladder. You have no idea how long they were away from the house for - it could have been hours - if so, going to the toilet before they went out would not have done much to help the problem.

I get my little girl to go to the toilet before we leave, but sometimes she needs to go when we are out. Also, kids don't give you 30 minutes notice that they need the toilet, it is usually that they need to go straight away. I personally think it quite poor that they can't provide a toilet for their customers to use, but now I know that, I will stay away from this store when I am out with my children.

Sandoval

In response to the repeated cries of "you can't make a child go to the toilet beforehand blah blah blah" how on Earth is this anyone's problem other than the parent's?

Whether or not your child wants to go to the toilet is nothing to do with the staff in a shop who are firstly not obliged and secondly forbidden by company rules from letting customers into staff-only areas.

Why does it seem to be so difficult for people to grasp that although some staff may chose to allow people to use the staff facilities, they are doing so through their own discretion and almost certainly against health and safety policy.

Now if they choose to go ahead and do that then that's up to them, but obviously you don't walk around and expect this sort of treatment from staff in all shops without customer toilets.

If your child needs a pee then unfortunately that's no one's problem except yours.

Shooting your mouth off at a manager or, as insane as this sounds making a phone call to customer services to complain about not being allowed into staff only areas, is idiotic.

A trip or fall by a customer after letting them walk around behind a staff only door? In this day and age? Dismissal for the member of staff and a compensation claim from the customer would be practically guaranteed.

It's not the staff's responsibility to provide somewhere for your child to pee, and complaining when they refuse to break the rules and let you use the staff toilets is plain stupid.

twinmom04

pugsley_h wrote: »

I take it when you were five years old you had fantastic control of your bladder. You have no idea how long they were away from the house for - it could have been hours - if so, going to the toilet before they went out would not have done much to help the problem.

I get my little girl to go to the toilet before we leave, but sometimes she needs to go when we are out. Also, kids don't give you 30 minutes notice that they need the toilet, it is usually that they need to go straight away. I personally think it quite poor that they can't provide a toilet for their customers to use, but now I know that, I will stay away from this store when I am out with my children.

thank you pugsley i think alot of people who have commented don't have children. he did go before we left, but we live in a rural area and it takes 30 mins just to get to our local aldi. there is 1 public toilet in the town but is renowned for all the local druggies using it. (needles etc. nobody in their right mind uses them). can all those with a negative response just remember where these stores are built. Out of town so the chances of there being somewhere else to go are slim.

chocdonuty wrote: »

You can't go anywhere and demand to use a toilet!

you can if pregnant

I asked customer services this question, as yes they are legally obliged to let a pregnant woman to use the toilet, she refused to comment. she also said that they staff have lockers for their belongings

Mupette

twinmom04 wrote: »

thank you pugsley i think alot of people who have commented don't have children. he did go before we left, but we live in a rural area and it takes 30 mins just to get to our local aldi. there is 1 public toilet in the town but is renowned for all the local druggies using it. (needles etc. nobody in their right mind uses them). can all those with a negative response just remember where these stores are built. Out of town so the chances of there being somewhere else to go are slim.

chocdonuty wrote: »

You can't go anywhere and demand to use a toilet!

you can if pregnant

I asked customer services this question, as yes they are legally obliged to let a pregnant woman to use the toilet, she refused to comment. she also said that they staff have lockers for their belongings

Quite a few of us have kids,

Perhaps it's time to lobby your local council /mp about the state of the public toilet,

It's not us having digs at you, but as others have said, annoying as it sounds, but these stores can't for h & s, yes it is nice and convenient for lo to go before going out, but not always possible,

I've seen kids being told to squat behind cars, etc, not nice to see but when a child needs to go they need to go.

I think you just came across as a little stressed

peachyprice

Wonderful invention

RadoJo

Anthillmob wrote: »

chocdonuty wrote: »

You can't go anywhere and demand to use a toilet!

you can if pregnant

Is that actually true though? I had heard it as an urban myth and can't find any reference to a law which states this online - any pointers to where this is laid out would be much appreciated (always love a bit of trivia, me)!

Sandoval

RadoJo wrote: »

Anthillmob wrote: »

chocdonuty wrote: »

You can't go anywhere and demand to use a toilet!


Is that actually true though? I had heard it as an urban myth and can't find any reference to a law which states this online - any pointers to where this is laid out would be much appreciated (always love a bit of trivia, me)!

We can all go anywhere and demand to use a toilet whether we're pregnant or not.

Just cos you demand it doesn't mean you'll get what you want.

smk77

shamac wrote: »

I think this is incredibly sad-exact same thing happened to me in my local Aldi-i shop regularly suppose they may have recognised me...they let my little boy use the staff loo without a question. Surely a member of staff could have taken 5 minutes to escort you (if need be) a child does not have the sense to "go when they can rather than when they need to". My local barbers lost my custom through it...my son had had his hair cut there since he was tiny, he was desperate but they wouldn't let him use it-I left on the spot and never went back. What has happened to courtesy? Manners? Humanity? Treating each other with a bit of thought and care-look at the lady thrown off a bus the other day because her child wouldn't be quiet-he was 2! What a disgrace.

Are you serious? Aldi is run on minimal staff so that prices remain low. My local Aldi often has just 2 people working. I really doubt that they could spare 5 minute to escort a child to the toilet. Sorry, but i'd rather have a packet of 3 peppers for 69p than toilet facilities.

As for courtesy, manners, humanity...most people still have them.

What happened to common sense??

Harry_Flashman

RadoJo wrote: »

Anthillmob wrote: »

chocdonuty wrote: »

You can't go anywhere and demand to use a toilet!


Is that actually true though? I had heard it as an urban myth and can't find any reference to a law which states this online - any pointers to where this is laid out would be much appreciated (always love a bit of trivia, me)!

Actually, it was on Radio 4 today, it isn't the law - it's an urban myth.

vyle

I think it would be unreasonable to expect shops to have toilets for public use, because it would cost them more for cleaning, insurance and have a second set of toilets for staff.

That'd then push prices of the products up and there'd be loads of threads moaning that Aldi had put their prices up.

At the end of the day, the shop is private property and the shop is entitled to decline to allow people to use the private toilets. I once made the mistake of letting an elderly person use the toilets at a shop I once worked at and not only did the manager have a go at me, but the customer managed to pee all over the floor and didn't even flush.

And guess who had to clean it up, and it wasn't even my job. Doing people a favour in retail can often lead to far too much trouble.