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Warranty query - electricals
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clkaz
Posts: 487 Forumite

I have ordered a tefal steam generator iron from co-op electrical.
It comes with a 1 year warranty as far as I can tell from the Tefal website.
I was wondering, is there not a minimum length of 2 years on warranties, or something like that anyway? I think that this does not apply to the UK, but it only lasts for 12 months?
So, the retailer warranty lasts for 12 months?
1 year seems a bit short to me.
I am aware that Argos will take back goods with in 12 months (I think), so will co-op do the same, are they under some sort of obligation as the retailer.
Sorry if this is a daft query.
It comes with a 1 year warranty as far as I can tell from the Tefal website.
I was wondering, is there not a minimum length of 2 years on warranties, or something like that anyway? I think that this does not apply to the UK, but it only lasts for 12 months?
So, the retailer warranty lasts for 12 months?
1 year seems a bit short to me.
I am aware that Argos will take back goods with in 12 months (I think), so will co-op do the same, are they under some sort of obligation as the retailer.
Sorry if this is a daft query.
0
Comments
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The retailer is obliged to supply goods of reasonable quality. The manufacturer may offer a warranty separate to that - most do - but this should not be confused with the obligation placed on the retailer. Some time ago (I'm sure someone will post the year) an EU directive was issued requiring member states to legislate for retailers to be responsible for supplying durable goods which would last for at least two years. What constitutes a durable good was left ambiguous. The British government, and the DTI (as it was then) decided that the existing requirement for goods to be of reasonable quality satisfied the EU directive and no further legislation was commenced. Every county court is aware of the EU directive and the DTI's opinion that reasonable quality durables should last for two years or more. In some cases it has been held that particularly expensive durable should last a lot longer.
It's not a daft query and the law is (I think) unnecessarily complicated, with retailers finding it too easy to fob customers off with something along the lines of it's the manufacturer's responsibility or the warranty has expired, tough.
One final note. In the first six months after purchase it is assumed that a faulty product was not of reasonable quality at the time of purchase unless the retailer can demonstrate otherwise. After six months this is reversed, with the burden of proving that the good was defective at the time of purchase lying with the purchaser.0 -
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