broadband bill query

roma

Hi

I signed up for a certain internet service provider a year and a half ago. All the direct debits and account details were set up and in place when we checked their website,however after a couple of months we noticed no payment was taken. We rang and informed them and they said they would rectify it. Again a couple of months down the line again no payment was taken so we rang and told them again. They said dont worry you wont have to pay for previous months and we,ll sort it.

A couple of months later we receive a customer courtesy call asking if we were happy with the service - very happy we say as its free! told them the problem to which they respond its not their department! and were fobbed off to a different department to whom we told the saga.

A year and a half later we are due to move house and not sure what to do about this. Should we cancel the service and hope for the best, or face getting a whoppping bill? or my partner suggests taking our phone number and just transferring the service and carry on as previous! (i am not happy to do this as I want an end to this saga!) aaarg how many times can we tell them to take our money!!!

Thanks for any advice.

Aiadi

roma wrote:

Hi

I signed up for a certain internet service provider a year and a half ago. All the direct debits and account details were set up and in place when we checked their website,however after a couple of months we noticed no payment was taken. We rang and informed them and they said they would rectify it. Again a couple of months down the line again no payment was taken so we rang and told them again. They said dont worry you wont have to pay for previous months and we,ll sort it.

A couple of months later we receive a customer courtesy call asking if we were happy with the service - very happy we say as its free! told them the problem to which they respond its not their department! and were fobbed off to a different department to whom we told the saga.

A year and a half later we are due to move house and not sure what to do about this. Should we cancel the service and hope for the best, or face getting a whoppping bill? or my partner suggests taking our phone number and just transferring the service and carry on as previous! (i am not happy to do this as I want an end to this saga!) aaarg how many times can we tell them to take our money!!!

Thanks for any advice.

Have you any evidence or documentation that you have contacted them and asked them to sort it out previously?

Zahc

Have you any evidence or documentation that you have contacted them and asked them to sort it out previously?

Yep, because if you have I'd be inclined to say "ya boo sucks!" Not very grown up, I know, but it's not often you get something for nothing.:beer:

roma

unfortunately we havnet really evidence.
So I suppose it would be our word against theirs. Will maybe just try cancelling it and see what happens!

C_Ronaldo

you've told them enough times to take the money and they have'nt

mk-donald

I'm going to GUESS that the ISP concerned is Tiscali - they have a long-standing poor reputation for accurate billing in just the way you describe.

I had the probs with their phone service many moons ago.

A friend had the problem with their Broadband service a year ago.

In the end they got around to sorting it out but was definitely like pushing water uphill.

I think the simplest thing is to move on in every sense and assess afresh who you want to broadband with at your new location. If that causes the outstanding debt to crystalise then so be it.

As regards contract law they have 6 years to claim the money from you anyway, and you know you owe it them. Of course it's been inconvenient that you've had cashflow and interest on their money while you still have it, and you've tried several times to reduce that inconvenience, but you know you owe it them really...

roma

It was actually Orange/Wanadoo. We rang them today and told them once again what the problem was. They said they did have a record of us ringing previously and will sort the problem out without us having to pay anything for they year and a half we have had free! We,ve also asked them to email this to us, so we have something in writing so to speak.