1st Negative & feel like crying!!!!!!

bennjoesmummy

Thanks for all advice

adisciple - i dont blame you get her blocked! If you sure you got right ebayer thats good - If not will PM you her ID
(Dont want her to do this again)

lindos90 - yes 1'm sure she left me feedback because when i last looked feedback no had gone down & then she sentme a message & then left neg feedback- I looked at her feedback for others & she had put something similar to the rest!
(Im quite new to ebay so i check my fedback every day so im sure she changed it!)

bennjoesmummy

adisciple - Did you see the photo of the dress on my listing - It did not look like a rag? Did it - I'm starting to doubt myself now but know it was pretty immaculate!

drc

bennjoesmummy wrote: »

Thanks Yes will PM the name

She already gave me postive - "Saying credit to ebay" then changed it to a negative!!

I dont know but think she must have won so can wear for a do today then ask for a refund - so she gets a free outfit - I dont know but does that happen??

I didn't know buyers could change their feedback left for sellers if they wanted to. Is this a new thing?

durham_girl

Why on earth would you offer a refund to someone who's already left a neg? It's not like you have to try and keep them sweet! As soon as someone's left a neg they get the bare minimum from me.

kprigg

I agree with Durham_girl. As she has already changed her positive to a negative I doubt very much she will change it back again.

You could try a calm reply to her feedback along the lines of: Sorry you were disappointed. I would have been able to help you had you contacted me.

If I saw this it wouldnt put me off buying from you. If you are a low feedback seller, I would try selling a lot of things very quickly to boost up your DSR's.

bennjoesmummy

Hi Thanks for advice!

I panicked a bit then sent a message saying I would refund - yes agree bit silly now - but thought at least it ebay ask I have offereed refund - But doing bare minimum now!

Emailed ebay to ask for feedback removed: but i know they will not do anything but feel should at least try as feel she got upper hand & still annoyed - but not replyed yet - think that might make matters worse.

Glad it will not put people off buying - but feel alot more hesitant now of listing anything not perfect!

Many thanks for advice from everyone X

[Deleted User]

bennjoesmummy wrote: »

She already gave me postive - "Saying credit to ebay" then changed it to a negative!!

You can't change feedback from pos to neg once it's been left - quote from eBay help:
"Once you've submitted a feedback comment, you can't edit or remove it. eBay can't edit feedback. If a comment breaches our feedback abuse policy, we'll remove it."

bennjoesmummy

I thought that too - But sure my positive feedback went down then got negative- Maybe i'm thinking too hard - Sorry if mislead anyone but thought she had changed it X

hermum

While the photos are still available anyone unsure of buying from you can see that the dress is pristine. Don't worry her comments make her sound odd, I like the reply from the seller of the kettle that she won & neg'd.
You've got 2 more pos after her, it really is more of a reflection on her than you.
I've also blocked her not that I sell baby clothes, kettles or, fox fur boots, but you never know.
Gorgeous frock by the way. I love little girls in that style of dress.