Virgin media disconnection after 4 years now ant box back?

egghead

I have had virgin for like around 4 years, i left them 3 weeks ago,

I remember paying £80 for the hd box, over 12 months ago

today I had a guy knock the door asking for the box back or they will charge me for it????


I paid £80 for it and was told after 12 months subscription its mine?


anyone else remember paying for the box? is it legally yours?:o

jb66

Nope, the box never has been yours, you paid a instalation fee not a purchase fee

spike7451

Should have read the T&C's.All NTL/VM kit belongs to them at all times & has to be returned.If it's not,you'll be billed up to £250 per item.The's a sticker on the bottom of the box saying "Property of NTL/VM ect.That's part of the reason that VM,unlike Sky,dont charge for service calls.As mentioned before,you paid for installation/set up & the box is'nt legally yours.

E Using our equipment

1. Where we hire equipment to you it will be our property at all times and we may need to alter or replace it from time to time. For us to do this, we will need reasonable access to your home .
2. You are responsible for making sure that our equipment is safe and used properly at all times. To do this, you agree to do the following:
   1. Follow the manufacturer's instructions and any other instructions we have given you;
   2. Keep the equipment under your control (for example, you may not sell it, lend it or hire it out to anyone else, put it up as security for a loan or mortgage, or allow it to be seized under any legal process against you). You must not move our equipment from your home without our permission;
   3. Insure any of our equipment against any loss, theft or damage for the full replacement value;
   4. Not remove, tamper with or cross out any words or labels on our equipment ;
   5. Take proper care at all times to prevent the loss or theft of our equipment .
3. You agree to tell us immediately about any loss or damage to any part of our equipment . You should do this by phoning, emailing or writing to our Customer Care team. You agree that you are responsible for any loss of or damage to the equipment , regardless of how it happens. We will charge you for any loss of or damage to the equipment .
4. If we or you end these agreements , or you decide to disconnect from some of our services , you must return our equipment to us (or let us collect it from you if we choose to do this). You must return equipment or make it available for collection in a reasonable condition, allowing for fair wear and tear. If you fail to return or make available the equipment for collection for any reason, we are entitled to charge you for the replacement cost of the equipment . If we hold any money we may use that money towards the cost of the equipment . If we have supplied you with any additional equipment , we'd encourage you to dispose of it responsibly if you're no longer using it so please contact us for further information about disposing of your additional equipment .
5. Any equipment which you own and which you connect to the system (for example, phones, fax machines, PCs) must meet with all relevant laws and regulations. We reserve the right to disconnect any equipment that does not meet these laws and regulations. You may use your own equipment together with our equipment , but we do not guarantee that our equipment will work with your equipment.
6. We will not be liable in any way for any loss or damage which is caused to your own equipment arising as a result of its use with our equipment . We will not be liable for any loss of or damage to any additional equipment . We have the right to charge you for any replacement additional equipment .

http://allyours.virginmedia.com/html/legal/oncable/terms.html#e

Besides,all it's good for is a door stop as it'll have been blocked.
Spike (ex NTL/VM Engineer)

egghead

thanks, i was a bit shocked thats all.....thought the sell when you have virgin is that your paying for the box,
good job I still have the box and not binned it!

I know what you mean about sjy, they leave the dish , box n everything.

ty for advice

spike7451

egghead wrote: »

thanks, i was a bit shocked thats all.....thought the sell when you have virgin is that your paying for the box,
good job I still have the box and not binned it!

I know what you mean about sjy, they leave the dish , box n everything.

ty for advice

Just dont bin the box if you did'nt return it when they called!! They use an outside collection company who could show up gawd knows when to collect it.