Cancelling Iphone Orange contract becaise of no signal

coll97

I got the new iphone 4 yesterday on a £35pm Orange contract.

Upon activating the handset, I have had no more that 1 bar of signal strength with the majority of the time, the phone displaying the 'Searching...' text

I have read that there are issues about signal strength dropping whilst holding the device but I am still having the problem when the phone is laying on the table.

Is anyone aware of my consumer rights or can point me to a link that discribes what my rights are with regards to cancelling the Orange contract.

Note: My boyfriend has the Iphone 4 on O2 and he has full strength signal wherever he goes.

Many thanks for the help

Jon_01

If you bought online or over the phone you have 7 days to change your mind under the distance selling regs.

If you bought in store you need to take it straight back, most stores will do a cancel for no signal, but you have to be quick.

coll97

I bought it in store so I'm going to go and try and take it back at lunchtime. Thanks for your help!

biffarooney

i too have this. but, i bought it from a phones 4 u store - much to my detriment.

i phoned orange about the signal strength at my home address and there are a load of of masts that are offline or degraded, each with various fix times. so they won't cancel or let phones 4 u cancel because they recognise there is a problem and are in the middle of fixing it.

any advice greatly appreciated.

coll97

I went into the Orange shop where I bought the phone from on Friday and after being in there an hour they eventually told me that I would need to phone Orange from a different phone from my property so that they could do a technical test to see if my lack of signal was due to a mast being down or I couldn't get signal from my property.

There were no masts down so they told me to change some of the settings to try the phone on 2G but that didn't work either so she said that I would be able to cancel my contract as I didn't have network coverage, I need to go to the Orange shop today to do that.

The woman from Orange said that on 1st July they were merging with TMobile so their coverage would be even better so hopefully that might help you.

mparter

I had the exact same issue on Saturday. To rule out the phone I got my mother-in-law to try her BlackBerry (on Orange) in my garden but it had the same issue so it wasn't the phone. I checked the Orange website before ordering and according to their site I should get excellent 2G coverage.

Called Orange CS on Saturday and she got me to try a few things and admitted my signal was pants. Going to call today to cancel as I bought mine online.

Got another one on the way this time on Vodafone. Was surpirsed to be able to get another but managed to order 2 yesterday from CPW, delivered today :j