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leaving virgin media

chasity
chasity Posts: 4 Newbie
edited 7 July 2010 at 9:09PM in TV MoneySaving
hi all!
my mum needs some help!
she wants to join sky and needs a final bill from virgin media but they aren't for giving her it.:(
she sent a letter recorded delivery and they sent her back an offer to reduce her arrears, a bad offer at that!:mad:
anyone got any ideas?
thanx:)
she needs final bill to pay the arrears!

Comments

  • spike7451
    spike7451 Posts: 6,944 Forumite
    The account cannot be cancelled if the arrears on it.The SMS system wont allow it to be until it's showing a null balance.
  • corbyboy
    corbyboy Posts: 1,169 Forumite
    Part of the Furniture
    How can she expect to close the account if she hasn't paid what she owes?

    Or are the arrears a mistake on the part of Virgin?
  • northwest1965
    northwest1965 Posts: 2,135 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    corbyboy wrote: »
    How can she expect to close the account if she hasn't paid what she owes?

    Or are the arrears a mistake on the part of Virgin?

    I think the poster wants a final bill to clear the arrears?
    Loved our trip to the West Coast USA. Death Valley is the place to go!
This discussion has been closed.
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