Unicom Telecoms

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Can anyone give me some advice re. Unicom? I signed up with them in 2007 for a minimum of 3 years. That period is about to expire (17 July) and TalkTalk happened to call and offer me a cheaper deal which I'd like to take up. Although I'm at the end of my 3 year contract with Unicom, if I cancel now (which requires 3 months writtne notice!) they will charge me 50 pounds and 30% of my expenditure for the remaining 3 years because I will have 'rolled into' the next 3 year period! This works out at 550 - 600 pounds! Basically they've got me either way! My fault for not diarising in time to give written notice but how can they get away with this? Is there a loophole anywhere? Would appreciate your help...
A very disgruntled telecoms customer! :mad:

Comments

  • rachybop
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    has anyone else had this problem?

    unicom have been calling me for just over a year now to get me to switch my line from bt to something else and save me money.
    i am not interested but they will not take no for an answer...they literally talk and talk until i have to eventually hang up.
    today they told me to stop being hostile!
    they say they cant take me off there system, i have to contact experian to do this.
    how do i do that?
    argh!
    :mad:
  • Heinz
    Heinz Posts: 11,191 Forumite
    First Anniversary Combo Breaker Car Insurance Carver!
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    They're cold calling trying to sell you somethng. Registering with TPS should stop them after 28 days.

    http://www.tpsonline.org.uk/tps/what/
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • rachybop
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    ok i'll give that a go, thanks
  • utilitybroker
    utilitybroker Posts: 2,207 Forumite
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    Be very careful when speaking to them.

    See: http://www.ispreview.co.uk/review/products/675.html
  • jennier_2
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    hi im new here to these forums, was hoping 4 a bit of advice, has anyone ever had a contract with unicom? i took a contract last year but its not working 4 me its to expensive i was hope to get out of it in nov when the year is up but because i havnt given them 3 months written notice i am now rolled over to another year, i didnt realise this unttil i read the small print:mad: my fault, at he beginning of the contract which is verbal it does mention this as they have just played the recording down the phone to me if i want out i have to pay £150. has anyone dealt with unicom in the past or got out of a contract with them im so disapointed with them and myself 4 not reading the small print also the staff are horrible they are rude an uninterested in you. i dont think i have actually signed anything with them as its all verbal please help!!!!!:(
  • lexuslass
    lexuslass Posts: 2,283 Forumite
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    Hi
    This is quite a long story so I will try and keep it short and outline briefly:

    May 2009 - we moved into rented property. Landlord was a businessman and ran some of his business from home - he asked us if we would keep Unicom as they wanted a lot of money from him to cancel. So we agreed to do this.

    My OH spoke to them initially to set up phoneline (explained that we were renting - didn't know how long we would be staying here and it ended up being a continuation of our landlords agreement). I phoned them to set up broadband a couple of weeks later.

    August 2010 - we purchase the property. Internet service has always been quite hit and miss - painfully slow, almost as though the other ISP get preference over ours! Anyway, I call Unicom to cancel our service so we could go with BT. They inform me we are in contract until May 2012!! I said we were unaware we had entered into a contract (especially a 3 year one!).

    Apparently, it was ME who agreed to the contract when I spoke to them in 2009 - something I am totally unaware of doing! But this time, they refused to discuss the account any further with me!!

    They will only discuss it with Mr or Mrs M. We are not married.. There isn't a Mrs M! But they spoke to me in 2009... I certainly wouldn't have said I was Mrs M when I contacted them then!! Would this invalidate their 'contract' as they've set it up on the basis of a non existent person?

    OH then spoke to them.. They said they were going to send the recording of the phonecall - never received!! My OH chased them up on this about 6 weeks ago and it still hasn't turned up!!

    When I spoke to Sky a few weeks ago, they tried to sell me their phone and broadband - when I explained the situation we were in, the advisor said it was almost unheard of for a residential contract to be 3 years!

    Hope someone can advise me on where to go from here?

    Thanks in advance!
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