Cancelling a switch

co123456

ARRRRRRRRGGGGGG. My own fault - read the small print.

I decided to switch and used a website to price up the options. I saw the rate I wanted and went for it. It was only after I had gone through the switch request that I realised that the price I had been quoted was based on my expected fuel consumption. I'm good with fuel and don't use too much therefore when I got down to the real price comparison based on what I would actually use, I would be out of pocket.

OK. No problem. I've got 7 working days to cancel the switch.

The website I used to perform the switch will not inform the new supplier due to a policy of not being able to transfer my personal details!

Pah!

I decided to wait for the letter from the new supplier so that I could get my reference number. Letter arrived from British Gas today however was dated 7 days ago! Cheeky. Anyone would think that they would want to keep me as a customer! The letter asks that if i want to cancell, can I phone a dedicated 0845 number.

I call the number and, what a surprise, the computer system is down.
The person on the phone says I can take your details however I can't ensure that the contract will be cancelled. I'm asked if I can call back tomorrow.
That's no good for me so I ask if BG can call ME back once the contract has been confirmed as cancelled or that their computer system is working again. I get the standard response, sorry I can't make outbound calls and there's no one who can call you back. Anyone would think that they would want to keep me as a customer!

I've only got myself to blame - make sure you read the small print and ask the new supplier "so, how much exactly will I be billed"

Froglet

Yes,the same happened to me when i decided to change to British Gas.In the time it took for the confirmation to come through,they had announced a price rise AND also got the rate wrong.I rang to check and had to wait ages.Then i got someone who hadn't a clue what she was talking about.

So i rang the next day and cancelled the whole process.Thankfully it was done in the time allowed but NEVER again!!They really are a shambles,as well as being the most expensive company now.