MSE News: Mortgages hikes after Yorkshire/Clydesdale Bank glitch

Daviel22

This is Absolutely something I am not proud of but I think we have the highest increase.

Our mortgage has gone up just shy of £500 per month. Yes, that's right. Appartenly our 'system error' started in Jan 2008 so we are 'underpaid' £8,600.

I complained right away and they have offered £400 as a one off because I complained.

I am so furious with them - this is an understatment to say the least.

Bbrown_2

In Feb 2009 we applied for an increase in our tracker mortgage for home improvements. During the application Clydesdale discovered this error with our current mortgage and indicated to me during my complaint that they knew this was a 'bigger problem'.
WHY then, have the remaining 17,999 customers been allowed to accrue a further 18 months of possible debt?
I am disgusted it has taken so long to advise their customers when they have been aware for so long. We had £50 a month added to our mortgage but the ombudsman found in Clydesdale's favour and we recieved a mere £150 as a 'good will' gesture.
I wait eagerly to see if the ombudsman does find in the customers favour as I sure as hell will want my money back from the last 18 months.

macca

Daviel22 wrote: »

This is Absolutely something I am not proud of but I think we have the highest increase.

Our mortgage has gone up just shy of £500 per month. Yes, that's right. Appartenly our 'system error' started in Jan 2008 so we are 'underpaid' £8,600.

I complained right away and they have offered £400 as a one off because I complained.

I am so furious with them - this is an understatment to say the least.

yep £500 here as well - will have to write to them its just ridiculous!!!

moircj

Isn't it time we started acting together regarding the Clydesdale's error?

Our case (£7k "underpayment") has now been passed to what is described as a "dedicated team" dealing with affected customers. I have written to ask for timescales for replies and for their criteria for decision making to be sent to me in wrtiting - if they are, indeed, acting on a case by case basis, this has to be against consistently applied criteria. This includes how they reached the decision to write off the underpayment completely for at least 3 people (as published in the Herald).

In reality I know they are just hopping from case to case with no clear strategy and acting only for those who scream the loudest. When we get an answer I will let you know!

Wulfrune

moircj wrote: »

Isn't it time we started acting together regarding the Clydesdale's error?

Our case (£7k "underpayment") has now been passed to what is described as a "dedicated team" dealing with affected customers. I have written to ask for timescales for replies and for their criteria for decision making to be sent to me in wrtiting - if they are, indeed, acting on a case by case basis, this has to be against consistently applied criteria. This includes how they reached the decision to write off the underpayment completely for at least 3 people (as published in the Herald).

In reality I know they are just hopping from case to case with no clear strategy and acting only for those who scream the loudest. When we get an answer I will let you know!

Absolutely, we're all behind you 100%.... lead away

Wulfrune

The problem with us "acting together" is by our very nature, being human can also make us selfish. There will always be someone who's prepared to put in more effort or more money and there's the other type of person who would sit back and ride on the shirt tails of other people's efforts only to reap the benefit of the hard work put in by others. I appreciate the point that you're trying to make about banding together, but in my opinion it's fraught with problems, human nature has a "default setting" ..... Look after numero uno.

birdsong247

Wulfrune wrote: »

The problem with us "acting together" is by our very nature, being human can also make us selfish. There will always be someone who's prepared to put in more effort or more money and there's the other type of person who would sit back and ride on the shirt tails of other people's efforts only to reap the benefit of the hard work put in by others. I appreciate the point that you're trying to make about banding together, but in my opinion it's fraught with problems, human nature has a "default setting" ..... Look after numero uno.

I agree - however the more people who contact the FOS the better - will they really want to treat everyone as an individual all 18000 of us ! CB may want to take it case by case and pick off those most in need of a solution but if the herd sticks together ... ! If they have settled three times, as per the Herald article and their is FOS guidance on this very issue - they will have to settle and take the financial hit themselves.

Wulfrune

Maybe there's one of those "No win no fee" parasites out there that might like to leap onto our "we hate CB bandwagon" and come to our rescue?

The lord know if they thought there was a profit in it for them; they'd be all over it like a bad rash.

Wulfrune

***UPDATE***

Just a quick note to tell you that I got a letter from FOS and they're looking into it, but for some reason they're "busy dealing with a lot of cases" at the moment

birdsong247

Scotland on Sunday last week page 2 says "Clydesdale borrowers will be advised to read the Ombudsman's technical mortgage note, in which it states: "In cases where the monthly repayment was too low, because the lender made an error ..., we will generally decide that the lender is entirely to blame.

scotlandonsunday.scotsman.com/clydesdalebank/Who-pays-when-the-bank.6438425.jp?articlepage=1