urgent! Wanadoo dial up internet

mummymania

I posted before about how I had signed up and had been paying £14.99 for unlimited anytime dialup (can't get bb) and I got my phone bill - £615!!! Apparantly my pc had been dialing a pay per minute account, despite me paying for unlimited. I rang and they told me that this happens all the time and they would credit my account with £40 immediately as goodwill and if I write with myphone bill they would reply within 3 days. I wrote on 11 Aug recorded delivery and have received the reply today. Basically they are saying its my fault and I should have checked the number my pc was dialling but they are prepared to pay £100 in full and final settlement. My objections are that my pc was only dialling the number that was installed from the disc, so how would I know this is correct or not? Also that they have accepted my £14.99 pm for the last 3 months so surely they know that im dialling an incorrect number? And also I haven't received the £40 on account that they promised, so is the £100 inclusive or on top of the £40 (if I ever get it).
What are my rights, who can I get further advice from and do you think £100 is an acceptable offer?
Many thanks

mummymania

Please help!!

lilac_lady

I wish I could. Surely they can't take your £14.99 each month then blame you for not noticing the dial up number? I'd fight it all the way. It's their mistake and you should get a revised bill without all the dial up charges.

wonderfullife_2

Hi
Good website for advice, the consumer action group, don't be put off by all the bank threads, go to the General Consumer Issues, if you want to post you'll have to register, its quite painless and hopefully you'll get some good advice.
http://www.consumeractiongroup.co.uk/forum/

Hope this helps