Loan paid into someone else's account

RSsimon

We received a letter from A&L saying that our loan would be paid into our account on 27th Apr. 1 week later i called the bank to ask where it was, they stated that it had been paid into our Barclays account. We dont have one! I told them this and confirmed that an error had been made. It transpired that in the application i had put the acc and sort code off one of my cheques, which is not the same as the one i should have used which is displayed at the fron tof my cheque book. I was told that the money would bounce back to A&L as the details and name wouldnt match at Barclays and that this would take about 2 weeks to get the money into my account. It is now almost 8 weeks on and the money is still not in my account. I have just spoke to A&L who say they are trying their best to get it back but with no joy. Barclays have agreed to them that the money should have bounced back to A&L but A&L havent received it. They are now just playing tennis with each other. A&L last chased Barclays on 8th June and have heard nothing since. A&L have told me that it is in Barclays court now and there is nothing else they or i can do. Obviously A&L are still taking their monthly repayment from me even though i never received the money. Their customer service is appaling.

Help!!!!!!

Lokolo

Have you put a formal complaint in?

samjef11_2

Back from the 3 day break in the caravan no internet etc how hard it was lol.

Send a complaint to The Financial Ombudsman Service
consumer helpline

open 8am to 6pm, Monday to Friday

• 08000 234 567
  free for people phoning from a "fixed line" (for example, a landline at home)
• 0300 123 9 123
  free for mobile-phone users who pay a monthly charge for calls to numbers starting 01 or 02

we'll be happy to phone you back, if you're worried about the cost of calling us

email address

[EMAIL="complaint.info@financial-ombudsman.org.uk"]complaint.info@financial-ombudsman.org.uk
[/EMAIL]We can usually deal with phone queries on the spot – so phoning might be quicker than emailing us.

postal address

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall

pmduk

You will need to have made a formal complaint to Santander/A&L before the Financial Ombudsman Service will consider the complaint.

opinions4u

samjef11 wrote: »

Back from the 3 day break in the caravan no internet etc how hard it was lol.

Send a complaint to The Financial Ombudsman Service
consumer helpline

open 8am to 6pm, Monday to Friday

• 08000 234 567
  free for people phoning from a "fixed line" (for example, a landline at home)
• 0300 123 9 123
  free for mobile-phone users who pay a monthly charge for calls to numbers starting 01 or 02

we'll be happy to phone you back, if you're worried about the cost of calling us

email address

[EMAIL="complaint.info@financial-ombudsman.org.uk"]complaint.info@financial-ombudsman.org.uk[/EMAIL][EMAIL="complaint.info@financial-ombudsman.org.uk"]
[/EMAIL]We can usually deal with phone queries on the spot – so phoning might be quicker than emailing us.

postal address

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall

Why on earth should the OP do that when they haven't exhausted the complaints procedure of the bank concerned?

samjef11_2

opinions4u wrote: »

Why on earth should the OP do that when they haven't exhausted the complaints procedure of the bank concerned?

Because in some cases the FSO have acted before the person has complained to the bank concerned.

bengal-stripe

samjef11 wrote: »

Send a complaint to The Financial Ombudsman Service

Complaint about what?

It was the OP, who asked for the money to be transferred to a particular account
and it was the OP, not the bank, who gave the wrong instructions.

RSsimon wrote: »

.......i had put the acc and sort code off one of my cheques, which is not the same as the one i should have used which is displayed at the fron tof my cheque book.

jambosans

samjef11 wrote: »

Because in some cases the FSO have acted before the person has complained to the bank concerned.

This is not the official line from the Financial Ombudsman Service:-

FOS wrote:

It's important that the business or company you think is responsible for a problem should have the chance to look into any complaint – before the ombudsman steps in and decides who is right or wrong.

Olipro

jambosans wrote: »

This is not the official line from the Financial Ombudsman Service:-

yes, but everything in context, this is a wee bit more serious than a mere complaint.

I would suggest the OP contact the police and ask if he can report it as a theft or similar since one could reasonably make the case that Barclays are deliberately depriving him of his own funds.

pmduk

I don't think it can be considered theft at this stage. The money has been paid voluntarily, albeit in error. Who has it an account holder at the receiving bank? the receiving bank's suspense account or has it been returned to A&L and in one of their suspense accounts. A&L are part of Santander so you can't underestimate their customer service ability.