Holiday Complaint

chajun

scarcasm being the lowest form of wit.very unfunny. Maybe then your are a trainee comedian, As I stated what you think is of little consequence. As I paid I will moan,Whinge, when I see fit and No dropping of supplies wasn't asked for.

bagand96

chajun wrote: »

Seven. At NO Time during our Two and a Half hour delay were we offered (In accordance to EU regs re travel) refreshments or vouchers. Nor anything complimentary onboard. Even Squeezyjet do it sometimes.

According to the EU regulations you are entitled to something after 2 hours on flights of 1500Km or less, or 3 hours on flights of over 1500Km. Unfortunately Glasgow-Tenerife is 3200Km, which means you weren't entitled to anything.

Don't take this the wrong way, but I also doubt you'd get a response from your letter. Setting the tone of the letter aside, a 2 and a half hour delay is no big deal. Inconvinient, yes, but thats about it. Things like remote stands and condensation on the aircraft are totally irrelevant.

The biggest complaint you have is no communication. I agree with you here, this is very frustrating, but to be honest none of the airlines are good at it. Flew to Prague recently and had four hour delays on both outbound and return journeys. Going out they were great, and kept us up to date, coming home we had no information the time just kept getting set back. Very frustrating but there was little we could do apart from accept the food vouchers and sit it out. Put it down to experience its not worth the effort.

WiseInvestor_2

chajun wrote: »

So we customers deserve rubbish service which we pay for and these poor overworked (lambs to the Slaughter) get free travel perks amongst other things. Pahhhhh!

I know you're angry but businesses don't generally handle emotional complaints very well - they want facts, figures and prices. I only commented on this thread because you said your first attempt to eMail FGS had failed and that you were looking for another address - I thought you'd accept the subtle hint that whilst some of your issues are perfectly valid, the structure and tone of the letter could be reviewed before sending it off again.

As an aside, you AREN'T paying for good service with a low cost airline. The ground staff are only there to physically get you on and off the aeroplane to fulfill their legal obligations - they're not being paid (enough) to help you, be nice to you and to keep you fully abreast of every latest development in the management of your delay. Your ticket entitles you to fly from A to B and the legislation will do its damndest to ensure you get that - but the rest is purely a 'nice to have'. You could say that good customer service develops a good reputation, but then Michael O'Leary (Ryanair) is reknowned for his 'attitude' towards customers and staff but he still manages to fill his aeroplanes - it's all about the price!

Finally on this matter, FGS staff do NOT get "free travel perks". They can benefit from reduced price travel (about £50rtn for any European destination - which isn't that much different from their commercial fares) PROVIDED there's space on the aeroplane. Now since the low cost model is founded on the concept of "sell 'em all, sell 'em cheap" I'll leave it to you to decide how much of a perk this really is when flights are already sold out.

chajun

Thanks for that. Just to conclude at the moment. I have just received an acknowledgement from the MD of Globespan T Dalrymple advising that "he" would look into the matter with some urgency. We shall see. At least I seem to be the only one with a email acknowledgement.
Rgds

:T :j