Orange Broadband

Browntoa

I suggest you try a small claims via moneyclaim then if you think the terms and conditions are unfair

good luck !!

if you want to research more then the subject is covered in Ofcom's "General Condition 22"


http://www.ofcom.org.uk/consult/condocs/migration/st... ... where it says (the way I read it) that:

1. Under the old voluntary code (pre-2007) the date of notice was taken to be the date of MAC issue, but,

2. Under the new compulsory code (post-2007) the notice period will depend on the customer's contract.

also

When the LSP is notified that
a migration has taken place,
the customer’s notice period
(i.e. the date at which notice
to discontinue service is taken
for the purposes of calculating
any outstanding subscription
charges under the contract)
will be taken to have
commenced on the issue date
of the MAC, or on the date of
any prior notice to terminate,

whichever is the earlier

dmg24

MrBlue wrote: »

Unfair terms and conditions. I was told by Orange not to cancel my contract when I requested the MAC number from them because O2 will notify them and they will cancel my contract then.

If one person can tell me what I am receiving for my money for the next month, I will be happy to go quiet and let this issue rest.

Contract terms do not justify unacceptable behaviour.

Go and find the contract that you originally agreed to. The notice period is clearly stated in there. It does not matter that you are not receiving anything for the notice period, that was your choice by moving to a new provider.

If you do not want to be held to contractual terms, do not enter into the contract in the first place.

unholyangel

MrBlue wrote: »

Unfair terms and conditions. I was told by Orange not to cancel my contract when I requested the MAC number from them because O2 will notify them and they will cancel my contract then.

If one person can tell me what I am receiving for my money for the next month, I will be happy to go quiet and let this issue rest.

Contract terms do not justify unacceptable behaviour.

Ok calm down. I think its not as cut and dried as you think. From a previous job, i seem to remember something about companies having to give you 14 days notice of any direct debits due to be deducted? What has likely happened is your bill has already been produced and processed for payment when your ISP has changed.

If you call orange again and enquire about this, you should be in credit - providing orange is the same as most providers and require you to pay at least partially upfront.

If not, call O2 as they should have cancelled your Orange service when migrating you over to their service.

neilmcl

MrBlue wrote: »

My contract with orange ran out in March 2010, therefore, I was not tied into them. Although, we are talking about few quid, surely, if they take few quid from lot of us and don't give anything in return, it is stealing and unethical behaviour.

Your contract didn't run out, all that happened was you minimum period of 12 months before you could cancel came to an end. You are still in a rolling contract for which you have to give 30 days notice to leave, something you seem to have difficulty understanding.

unholyangel

neilmcl wrote: »

Your contract didn't run out, all that happened was you minimum period of 12 months before you could cancel came to an end. You are still in a rolling contract for which you have to give 30 days notice to leave, something you seem to have difficulty understanding.

To be fair, several sites that give step by step guides on switching networks ALL say NOT to cancel.

Although thankfully i'm untrusting and would have checked with my network before completing the switch. And although it may not be oranges statutory obligation to inform mrblue was required to give 30 days notice, when a customer is asking for a MAC code, it SHOULD be something they mention. Likewise O2 shouldnt have switched him over until his contract with orange was cancelled.......at most maybe with both companies charging for the same day (to ensure no disruption to service).

neilmcl

unholyangel wrote: »

To be fair, several sites that give step by step guides on switching networks ALL say NOT to cancel.

Although thankfully i'm untrusting and would have checked with my network before completing the switch. And although it may not be oranges statutory obligation to inform mrblue was required to give 30 days notice, when a customer is asking for a MAC code, it SHOULD be something they mention. Likewise O2 shouldnt have switched him over until his contract with orange was cancelled.......at most maybe with both companies charging for the same day (to ensure no disruption to service).

When I say cancel, what I mean is give notice that you are intending to leave, ie. by using the MAC code rather than actually contacting the provider ane telling them you are cancelling. I agree, this is the last thing you should do. I think most providers, when they send out the letter with the MAC code clearly state that by using the code you give 30 days notice from the issue date of the MAC. The forwarding provider are under no duty to wait for the customers previous contract to end, in fact usually they are not in control of the exact date when the migration actually takes place so there's always likely to be some overlap.

fozmcfc

neilmcl wrote: »

Your contract didn't run out, all that happened was you minimum period of 12 months before you could cancel came to an end. You are still in a rolling contract for which you have to give 30 days notice to leave, something you seem to have difficulty understanding.

Nail on the head that post. But some companies are well cheeky, getting a months extra out of you for providing no service.

When I switched from Ukonline to O2, I rang them asked for my MAC code. It was sent to my email within minutes of the call ending. A day later got an email to say, goodbye and we have cancelled your direct debit.

Put my MAC code in the O2 site, switched over no problems and no further charges from Ukonline.

I've never heard anyone have a good word to say about Orange broadband.

Even before when they were Wanadoo and I was a member, they caused me hassle when switching to Ukonline.

They continued to charge me for 2 months after I left. They blamed Ukonline for not telling them I switched over. Ukonline blamed them, in the end I couldn't be bothered and just accepted the charges.