trying to get my money BACK!!!!

mgm45

I was going to use benefical claims regarding my credit card. I had to pay 3 instalments of £120.00 but I decided to cancel the contract which was within 14 days. The first instalment did go through and I have been trying to get my money back since March! I have rang them, emailed and written to them. I have had excuses after excuses. First it was a backlog, then it was they had moved offices and then it was a change in procedure, which was the first person who set up the agreement had to authorise the refund. Which he did and I was told that the money would be with me in 72hours. Now Im told there is a delay as they have a backlog. What do I do now???

marshallka

mgm45 wrote: »

I was going to use benefical claims regarding my credit card. I had to pay 3 instalments of £120.00 but I decided to cancel the contract which was within 14 days. The first instalment did go through and I have been trying to get my money back since March! I have rang them, emailed and written to them. I have had excuses after excuses. First it was a backlog, then it was they had moved offices and then it was a change in procedure, which was the first person who set up the agreement had to authorise the refund. Which he did and I was told that the money would be with me in 72hours. Now Im told there is a delay as they have a backlog. What do I do now???

Is this a claims management company you are using? I don't quite understand your post?

mgm45

The company said because my credit card was over a certain date i could get the balance written off. I was talked into it and gave all my details over the phone. When I got the paperwork that is when I cancelled. So from March I have been trying to get my £120.00 back. Hope this helps

di3004

mgm45 wrote: »

The company said because my credit card was over a certain date i could get the balance written off. I was talked into it and gave all my details over the phone. When I got the paperwork that is when I cancelled. So from March I have been trying to get my £120.00 back. Hope this helps

Hi there

I would be very wary with using these companies, don't know if you had the chance to read through the threads - but lots have had problems and still waiting over a year or 2 on, not saying its this actual company but maybe you should contact the Ministry of Justice (MOJ) and ask for their advice on this company.
http://www.justice.gov.uk/contactus.htm
They should check them out for you as well.

I'm sure Marshallka will have some good advice on this for you when she comes back.;)

Good luck.

Common_Sense_2

ironically, if you used your credit card to pay for the installment you can do a request under s75 CCA to your credit card issuer. They will then refund the money and claim it back of teh CMC.

Take it as a lesson learnt - if you owe the money - pay it back!