Damaged purchase

PatriciaCB

Hello all, I bought a bag today, from a local accessories shop, was told they did not accept any card payments and so I paid cash. As soon as I got home I took the bag out and one of the metal studs off the front was missing which I found in the bottom of the carrierbag (my own carrier, to save on plastic bags) I've now realised they didn't give me a receipt for the purchase. If I go back first thing tomorrow, I'm sure the seller will remember me as we chatted for a bit, will I be eligible for a refund with no receipt? Or do I have to accept a replacement? I do not want a replacement, for the price being charged, these goods are (on closer inspection) a bit on the shabby side and prone to falling apart. I did think it odd that no card payments were accepted. The shop was not overstocked so maybe shortly to close perhaps. Thanks for any advice.

tabskitten

No hope!!
Unless the vendor is in a very good mood!

PatriciaCB

the vendor was in a good (ish) mood today mainly because it was so sunny, we chatted about the nice weather too and she wanted to sell me other stuff ie a beach wrap. I just had enough cash on me for the handbag £20, can't really afford to lose though, the bag was for a special do, so now no bag and no cash ?

stebiz

tabskitten wrote: »

No hope!!
Unless the vendor is in a very good mood!

Couldn't have put it better myself!

PatriciaCB

Even though vendor would remember taking my cash?

stebiz

PatriciaCB wrote: »

Even though vendor would remember taking my cash?

I don't doubt it. But he has all the aces

*Cash
*Gave you no receipt
*No proof of sale

You have a joker

*No cash
*No receipt
*No proof of purchase

Try it if you want. Put it down to experience, and thank yoyr blessings it wasn't £500

tabskitten

You have nothing to lose and £20 to gain through trying. although if I were you and the vendor offered a replacement I would count that as better than nothing!!

PatriciaCB

Just remembered, when I said I don't need a carrier, I have my own,save yourself the trouble of using one of your bags, the salesperson, said, it's okay it's not my shop anyway. I'm stuck then. Thats 20 quid i wont see again.

PatriciaCB

Well, I was the last customer in that shop today and I'll be the first one in there tomorrow

tabskitten

Good luck!!

unholyangel

PatriciaCB wrote: »

Just remembered, when I said I don't need a carrier, I have my own,save yourself the trouble of using one of your bags, the salesperson, said, it's okay it's not my shop anyway. I'm stuck then. Thats 20 quid i wont see again.

As other posters have said, nothing wrong with trying and seeing where you get. If the bag was obviously bought from their shop, they may be nice and offer a replacement.

Just remember, always get a receipt if you're paying cash (apparently proof of purchase doesnt have to be a till receipt, can be a bank statement but obviously you wouldnt be able to use this with cash purchases).