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iPhone 3GS - 'Water Damage' - anyone help?
pauljstrachan
Posts: 3 Newbie
in Mobiles
Hi all
Just looking for some help / advice / similar experiences if poss!
Bought iPhone 3GS from CPW on release so still under warranty for another week or two yet.
Started having difficulty getting the phone of standby mode (by pressing power button on top) around 3 or 4 months into contract. Didn't seem anything major - usually just needed 4 or 5 presses and it would come back to life.
Around 4 weeks ago, the phone wouldn't come off standby mode for around a day. Eventually did but two days later it happened again so decided I better take it in for repair whilst still under warranty - funnily enough this was around the time the 'water damage' issue was reported on Watchdog.
CPW have e-mailed today citing the phone as unrepairable due to moisture contamination. Had a very amicable chat with the store manager about this issue this afternoon explaining my frustration as the phone has never (to the best of my knowledge) been damaged by water.
Manager explained that this could've been caused by moisture such as condensation from bathroom / kitchen, raindrops etc. Also that it explains to avoid moisture sources in warranty.
I though fair enough but have since thought about this in relation to that old chestnut, the Sale of Goods Act.
Specifically - are the goods (in this case iPhone) really fit for purpose / of satisfactory quality.
I can only assume that the moisture damage has indeed been caused by a source of condensation or rain drops.
It's a mobile phone so surely it is reasonable to expect it to be able to withstand these elements to a certain degree?
If in the course of using a mobile phone that we're saying can't do that, we would need to remove them from our pockets etc everytime we entered a bathroom, toilet, kitchen etc. Would also need to leave them at home everytime it rained. Again - is that a reasonable expectation?
Or am I being completely ridiculous? These are just my thoughts, my initial reaction was that it's no bother as I have mobile insurance with my bank account that covers the phone.
But then I thought well why I should I make a claim and pay the £30 excess.
The more I think about it, the more i'm tempted to put a letter together quoting sale of goods act etc and send it into CPW with the promise of small claims action in the event of unsatisfactory response.
But is that really worth the trouble and inconvenience of being without the handset for x number of weeks (and no guarantee of success!) when I can have it replaced at a fairly low cost with insurance in a number of days?
Your thoughts and advice would be most welcome!!
Just looking for some help / advice / similar experiences if poss!
Bought iPhone 3GS from CPW on release so still under warranty for another week or two yet.
Started having difficulty getting the phone of standby mode (by pressing power button on top) around 3 or 4 months into contract. Didn't seem anything major - usually just needed 4 or 5 presses and it would come back to life.
Around 4 weeks ago, the phone wouldn't come off standby mode for around a day. Eventually did but two days later it happened again so decided I better take it in for repair whilst still under warranty - funnily enough this was around the time the 'water damage' issue was reported on Watchdog.
CPW have e-mailed today citing the phone as unrepairable due to moisture contamination. Had a very amicable chat with the store manager about this issue this afternoon explaining my frustration as the phone has never (to the best of my knowledge) been damaged by water.
Manager explained that this could've been caused by moisture such as condensation from bathroom / kitchen, raindrops etc. Also that it explains to avoid moisture sources in warranty.
I though fair enough but have since thought about this in relation to that old chestnut, the Sale of Goods Act.
Specifically - are the goods (in this case iPhone) really fit for purpose / of satisfactory quality.
I can only assume that the moisture damage has indeed been caused by a source of condensation or rain drops.
It's a mobile phone so surely it is reasonable to expect it to be able to withstand these elements to a certain degree?
If in the course of using a mobile phone that we're saying can't do that, we would need to remove them from our pockets etc everytime we entered a bathroom, toilet, kitchen etc. Would also need to leave them at home everytime it rained. Again - is that a reasonable expectation?
Or am I being completely ridiculous? These are just my thoughts, my initial reaction was that it's no bother as I have mobile insurance with my bank account that covers the phone.
But then I thought well why I should I make a claim and pay the £30 excess.
The more I think about it, the more i'm tempted to put a letter together quoting sale of goods act etc and send it into CPW with the promise of small claims action in the event of unsatisfactory response.
But is that really worth the trouble and inconvenience of being without the handset for x number of weeks (and no guarantee of success!) when I can have it replaced at a fairly low cost with insurance in a number of days?
Your thoughts and advice would be most welcome!!
0
Comments
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Have they proved the water/moisture damage to your phone?
On an iPhone there are two indicators which turn red when exposed to excessive moisture. One is inside the headphone jack and the second inside the charging socket (you have to look very hard to see that one though). If they haven't, get them to provide proof of it first.
Or get a second opinion,take it to an Apple store to have looked at by the Genius bar, if it's water damaged they'll tell you straight away.0 -
i dont know if you watched watchdog but apparently most of the water sensors on the iphone kept getting tripped when they shouldnt so if you wrong apple and argue that you have never ever had it near water then they should sort it out0
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yeah they have
sorry should've said, although i've not seen it yet as I haven't picked the phone up, the provide a photo highlighting the damaged circuitry.
From my point of view, I can understand that if a phone is irreparable that's that. What i'm more annoyed about is how the phone came to be water damaged as i'm certain it wasn't through negligence on my part and am convinced that the phone actually isn't fit for the purpose it's intended.0 -
pauljstrachan wrote: »yeah they have
sorry should've said, although i've not seen it yet as I haven't picked the phone up, the provide a photo highlighting the damaged circuitry.
From my point of view, I can understand that if a phone is irreparable that's that. What i'm more annoyed about is how the phone came to be water damaged as i'm certain it wasn't through negligence on my part and am convinced that the phone actually isn't fit for the purpose it's intended.
I'm having the same argument with o2 and my blackberry.. basically the same thing has happened to me but within a 5 week period.. they want me to pay £74 on because of a 5 week phone and so called 'moisture damage'... what a joke!!0 -
ANURADHA KOIRALA ??? go on throw it in google.0
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