We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Need advice about items purchased

Options
We ordered £106 worth of wholesale jewellery from a website (i won't name names at the moment) on the 17th August and it and the money came out of our account pretty much the next day. The order followed in the next few days and is riddled with problems. Rusty bent earrings, wrong items being sent, items substituted and items missing. They didn't even bother to refund us the difference between what we ordered and what we recieved which was about £10.

We emailed them immediately and got back an automatic response saying it is their goal to personally answer all emails within 24 hours. I have had to email several more times, using every email address they have and have had no response from any of them. My husband started phoning them Monday last week and their answering machine was full and couldn't accept any more messages. They have since emptied it but it always goes to answering machine. He left a message today for them to phone us back but i get the distinct impression they are trying to ignore us in the hope we go away.

Their T&C's state that for returns you must get in contact within 7 days and they will issue a returns number. This is what we have been trying to do! Since it has been more than 7 days i am worried they will turn around and state this.

Also their T&C's state that for hygiene reasons they cannot accept earrings back, but seriously if i was to wear these, let alone sell them, an ear infection would definately arise.

I am at a loss what to do. I just want to send the whole order back as i would not be buying further items from them. I feel we have been treated absolutely disgusting.

Does anyone have any suggestions?

HD

Comments

  • RAMBLER
    RAMBLER Posts: 1,209 Forumite
    I'm sure there will be others following with more specific advice, but if I have any issues like this I either go to Trading Standards or the CAB. Both are extremely friendly and give give you specific and legal advice about where to go next.

    Good Luck
    There is no need to run outside
    For better seeing,
    Nor to peer from a window.
    Rather abide at the center of your being.

    Lao Tzu
  • hd7481
    hd7481 Posts: 300 Forumite
    I was thinking the CAB would be a good place. I have no idea how they are running a business. I know they read emails as they process orders.

    Also i forgot to mention they had a couple of items on their site at £0.00 so we ordered several each. Now they didn't arrive and was probably an error on their part but are they not supposed to honour these prices or at least give an explanation? They were on our delivery sheet so where are they?
  • hd7481
    hd7481 Posts: 300 Forumite
    Phoning Trading Standards this morning. Found a mobile number for this company and the person either pretends its not them or hangs up on me. This is not at all professional. This could have been over and done with if they would just speak to us.
  • hjb123
    hjb123 Posts: 32,002 Forumite
    If you paid by credit card could you speak to the card issuer and see what they say and whether they are able to do a chargeback? Do you have a returns address for the company that you are in dispute with?
    Weight Loss - 102lb
  • hd7481
    hd7481 Posts: 300 Forumite
    Yes i do, but they say you must contact within 7 days for a returns number which is really what we have been trying to do. It was paid by Switch. They are going to be told later today that Trading Standards are involved (if they answer or don't hang up). Using 141 seems to be working but as soon as we ask for Mandy they say its her sister or she is not available etc. I am not so bothered about getting my money back but absolutely in shock that a company can operate by treating its customers like this. If we can stop them doing this to others then great.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.8K Work, Benefits & Business
  • 598.6K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.