scottish power rep any help with high first dd?

robbies_gal

ive just switched to scottish power and theyve set up my account for the first dd to be 75 pounds-i currently only pay 56


now i put in my actual units for the year (kw) and it said i would be saving money

ive phoned up and the csr said he cant tell me why its been set up at 75 only that they based it on the units i give them-he also couldnt access anywhere which told them what reading i put in (i could have mistyped it for instance)

if ive given them accurate readings for the year why are they setting it at 75 is that just a price they magically come up with?

he said they'll review it one month after ive been supplied by them(which ive never heard before bg only review it on a 3 month basis) and will adjust the price based on that one month

can someone just confirm that this is right and hes not trying to fob me off?

he was very confusing and not clear on some points -he said my readings were low but then couldnt tell me why the monthly dd had been set that high-he also told me to ring next month to check my usage i said it wont even be switched over by then!

if they dont lower it after the first month im screwed as i know i'll never be able to cancel with them and i jsut cant afford that amount

Premier_2

Your monthly DD should be 1/12 of your annual consumption (baring any date they have decided the balance should be zero on the account which might affect the first part-year's figure)

So give them the calculation based on the consumption - i.e your annual cost and 1/12 of that ... and if they think otherwise they should explain that to you.

Raise a formal complaint if they can't explain their calculation (or give an explanation why yours is wrong)
http://www.scottishpower.co.uk/support-centre/service-and-standards/complaints.aspx

Obviously they may review the amount as time passes if it becomes obvious your initial estimation of annual usage is not in line with your recorded consumption

robbies_gal

thanks for replying

thats the point though they wont give me any figures they say at this point they cant? so i said so how do you know wot to set the dd at? he said it automatically does it when i sign up-what even if i put in the wrong amount?

Premier_2

You said that they said it was based on annual consumption figures you gave them.

You also said you have those figures.

From that you can work out the annual cost (or you can use a comparison site to do it for you).

robbies_gal

ok so i'll double check and see what it comes up with

robbies_gal

i worked it out the expected annual spend it says on comparison sites for this tariff says 782-which comes out at 66 a month

less than wot theyve set it at

PNPSUKNET

ask them to lower it and see

robbies_gal

well i hope i can thats my point do they let you lower it after only a month of supplying you?

PNPSUKNET

just say what you were paying you last supplier, I give reads every month to gauage my consumption.

robbies_gal

well i did he said its based on my reading and not alot they can do at the moment till amonth in-wot im worried about as he kept saying conflicting things is- will they just say we have to review it in a 3 months time and not straight away?

dogshome

Hi gabbyevs - You are being fed total garbage by SP's Customer Service Desk - There is no way they can assess your annual consumption from one months meter readings taken in mid-summer.

At the moment, the only person who knows what you use in a year is you ! Do your homework on the last years bills from your previous supplier, apply the total Kwh used to the tariff you are on with SP and divide by 12


WRITE, Don't waste your time with Email or phone, a letter headed Complaint. Throw back at them the nonsense reply you had from thier CSD. Give them your figures and say that your D/D level should be set at the level shown by your own figures, and if they disagree you require they send you their own calculations in writing
Good Luck