Ikea - customer services

lexie55_2

I need to know if Ikea are good with Customer complaints, any feedback would be most helpful.

jellymid

Our problem got sorted out eventually but not until 4 wrongly delivered items had been delivered, waiting in all 4 times.

If you don't have any luck with the call centre, try to get a contact at your local store. Give them a chance to sort it out, but if not, ask for the manager's name, just to make sure they know you mean business.

Nile

Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere(please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="abuse@moneysavingexpert.com"]abuse@moneysavingexpert.com[/EMAIL].

happyandy63

In my experience IKEA has one of the worst customer service of any large company.

melpomene

I have just had a nightmare experience with a kitchen installation by IKEA.

Mel

melpomene

I forgot to say that IKEA Customer Service consisted mainly of explanations of the internal workings of IKEA, and how I needed to fully understand and appreciate these, even as they failed me so infuriatingly!

scottishblondie

They've always been brilliant for me. I would suppose it varies store to store.

ceh209

I've taken items back to the store before, they're fine about refunding them no questions asked really, money back on my card the next day. :T

No experience of their call centres though.

woody01

lexie55 wrote: »

I need to know if Ikea are good with Customer complaints, any feedback would be most helpful.

I would be more worried if i actually shopped there, than worrying about their complaints procedure.

Usually 'tat' shops employ stupid and intolerant staff.

alison999

woody01 wrote: »

I would be more worried if i actually shopped there, than worrying about their complaints procedure.

Usually 'tat' shops employ stupid and intolerant staff.

Thats your opinion but I absolutely love IKEA and have only ever had to return 1 thing and I was refunded straight away no hassle or anything

Payless_2

I too have returned products back to Ikea and had no problems with the process