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Ikea - customer services

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I need to know if Ikea are good with Customer complaints, any feedback would be most helpful.
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  • jellymid
    jellymid Posts: 338 Forumite
    Part of the Furniture Combo Breaker
    Our problem got sorted out eventually but not until 4 wrongly delivered items had been delivered, waiting in all 4 times.

    If you don't have any luck with the call centre, try to get a contact at your local store. Give them a chance to sort it out, but if not, ask for the manager's name, just to make sure they know you mean business.
  • Nile
    Nile Posts: 14,845 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere(please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="abuse@moneysavingexpert.com"]abuse@moneysavingexpert.com[/EMAIL].
    10 Dec 2007 - Led Zeppelin - I was there. :j [/COLOR]:cool2: I wear my 50 (gold/red/white) blood donations pin badge with pride. [/SIZE][/COLOR]Give blood, save a life. [/B]
  • happyandy63
    happyandy63 Posts: 58 Forumite
    In my experience IKEA has one of the worst customer service of any large company.
  • melpomene
    melpomene Posts: 185 Forumite
    edited 18 June 2010 at 1:08AM
    I have just had a nightmare experience with a kitchen installation by IKEA.

    Mel
  • melpomene
    melpomene Posts: 185 Forumite
    I forgot to say that IKEA Customer Service consisted mainly of explanations of the internal workings of IKEA, and how I needed to fully understand and appreciate these, even as they failed me so infuriatingly!
  • scottishblondie
    scottishblondie Posts: 2,495 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    They've always been brilliant for me. I would suppose it varies store to store.
  • ceh209
    ceh209 Posts: 877 Forumite
    Part of the Furniture 500 Posts Name Dropper
    I've taken items back to the store before, they're fine about refunding them no questions asked really, money back on my card the next day. :T

    No experience of their call centres though.
    Excuse any mis-spelt replies, there's probably a cat sat on the keyboard
  • woody01
    woody01 Posts: 1,918 Forumite
    lexie55 wrote: »
    I need to know if Ikea are good with Customer complaints, any feedback would be most helpful.
    I would be more worried if i actually shopped there, than worrying about their complaints procedure.

    Usually 'tat' shops employ stupid and intolerant staff.
  • alison999
    alison999 Posts: 1,769 Forumite
    woody01 wrote: »
    I would be more worried if i actually shopped there, than worrying about their complaints procedure.

    Usually 'tat' shops employ stupid and intolerant staff.

    Thats your opinion but I absolutely love IKEA and have only ever had to return 1 thing and I was refunded straight away no hassle or anything
  • Payless_2
    Payless_2 Posts: 3,123 Forumite
    I too have returned products back to Ikea and had no problems with the process
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