O2 - more immune to haggling?

Drusillamac

I have been an O2 customer for almost five years. In that time I've had three handset upgrades. At the moment I'm paying £35pcm for 600 minutes, 1000 texts and unlimited internet.

My contract is up in mid-July. I did all my prep, read Martin's articles on haggling, did my price comparison (3 are doing a Blackberry handset for £20pcm with a similar tariff to my current one).

Cut a long story short, the call handler was not up for haggling. She said O2 could match the tariff. However, I would have to pay £99 for the Blackberry. When I said I was thinking about leaving, she said "That's fine, I'll text you a PAC to your phone." Nothing about being put through to the "disconnections" department.

Out of interest, have O2 stopped putting people through to the "disconnections" department? I'd rather stay with O2 but it would be nice to have a shiny Blackberry

Guys_Dad

You will love 3 - not!

Are any of the O2 Simplicity sim-only plans no good to you? Do the maths over 18-months and see.

Drusillamac

After reading the sticky on here, I've been scared off them a bit! I did look at the simplicity tariffs and will probably end up going with them in the end. I text more than I talk but that may change soon (I'm moving to a new flat soon and getting a phone line looks to be an expensive nightmare - but that's another story!)

a27

Look here https://forums.moneysavingexpert.com/discussion/719845