Buyer claims unauthorised card transaction

bigalec

I sold an iPod on ebay (item#260603347846) back in May.
The buyer left feedback thanking me for delivery.

Today I get an email from PayPal saying...


We were recently notified that one of your buyers filed a chargeback. This simply means they asked their credit card issuer to reverse a payment made to you purchased on 15 May 2010.

The buyer claims that this purchase was made without their authorisation to use the credit card. Their credit card issuer needs additional information from you about this transaction to help resolve this.

---

Transaction Details

---

Buyer's Name:S u e Makkenze
Buyer's Email:koooer@hotmail.co.uk
Buyer's Transaction ID: *****************

Transaction Date:15 May 2010
Transaction Amount:-166.00 GBP
Case No.:PP-***-***-***-***
Your Transaction ID: *****************

---

What we recommend you do next

---

Please respond within 10 days so that we can help resolve this chargeback.
To respond, please:
- Go to paypal.co.uk
- Log in to your PayPal account
- Go to the Resolution Centre
- Provide information about this transaction when prompted

The credit card issuer decides if the buyer's claim is legitimate. Once the credit card issuer receives your information, it may take up to 75 days to make a final decision.

Because the credit card issuer has reversed the charge for this transaction, we've placed a temporary hold on the funds associated with this transaction until the case is resolved. Our User Agreement explains our policies on holding funds. There is a link to our User Agreement from the bottom of every PayPal page.

You can learn more about chargebacks in the Resolution Centre.

Now I've had a hunt around and found the receipt from the Post Office stating that I sent it Special Delivery and the postcode and house number match that on the address on the PayPal payment details.


How do they think they can get away with this blatant attempt to try and rip me off and get a free iPod?
Can they get away with it?

Surely if the card details were registered at that address in that name, they've left feedback saying they received it and somebody must have signed for it at that address then they haven't got a leg to stand on?

:mad:

hermum

I haven't read all your post, best probably to edit out all the identifying details.

emby

I've never had this happen with me so i'm sure someone more experienced will come along shortly to help. But i think because you still have the special delivery details you'll be covered with Paypal for the chargeback.
Feedback means nothing in claims of non receipt.

bigalec

hermum wrote: »

I haven't read all your post, best probably to edit out all the identifying details.

I don't care about their identity being on here.

Alias_Omega

i think you should be ok aslong as the address was a confirmed address.

You should be eligible for the seller protection side of things.

hermum

It could be a stolen credit card, the buyer joined on the 12 May & bought an Ipod then bought yours on the 15th & nothing since. They've actually bid on 3 http://www.goofbay.com/ebay_bid_history_tool.html?gbl_username=koooer-2010&gbl_days=60&gbl_submit=&gbl_submit.x=56&gbl_submit.y=7
Why would anyone want 2 or 3 ipods?
I don't know what happens if the card was stolen, hopefully as you have proof of delivery you won't be out of pocket, as that's lot of money to be down.

cyberbob

Phone Paypal. You will need to upload your proof of posting (which you did keep didn't you?) That will protect your from losing the money. Its the only case whwer proof of posting is enough for paypal to protect you from the charge back

Alias_Omega wrote: »

i think you should be ok aslong as the address was a confirmed address.

You should be eligible for the seller protection side of things.

Confirmed or unconfirmed addresses don't matter in paypal seller protection any more as long as paypal said it was ok to send you would be covered. A seller cannot refuse to send due to an address being unconfirmed. Not that any of this applies to the OPs problem

bigalec

Yes, luckily I have the proof of postage from the Post Office and have uploaded it to PayPal as rquested by them as proof that I sent it to the address that the card was confirmed as being registered too.

I don't see how it could be a stolen card if it was confirmed as being registered at that address and that is where I sent the iPod unless it's a multi occupancy house and has been used by another member of the household.

I have contacted the seller of the other iPod they bought to see if this has happened to them too.

And yes it is a lot of money to be down if they take the money, I sold this on behalf of my stepson and have given him the money, it is already showing as being taken from my PayPal account pending investigation

hermum

They bought this other one, http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=190397906670&category=73839 I hadn't given goofbay time to upload this one. No FB left from either side on it.

cyberbob

bigalec wrote: »

Y
And yes it is a lot of money to be down if they take the money, I sold this on behalf of my stepson and have given him the money, it is already showing as being taken from my PayPal account pending investigation

Its fine you should have no problems now. It just may take a wee while for the investigation to finish

bigalec

Just heard back from the seller of the 1st iPod they bought, same story. :mad: