Virgin Mobile Contract help.

OwtForNowt

Hi there.

I am 6 months into an 18 month Virgin Mobile contract.

So far I am onto my 4th new phone from them as they keep on getting faults. They replace the phone no problems, but I am now fed up as my newest phone from them has now got a fault and will not work.

I'm spending a lot of time writing emails/on the phone to them to get it sorted each time, as well as me waiting in at home when they decide to swap the phone,

I was just wondering if there was anything I could do to cancel the contract. as I cant see a way out myself.

Thanks.

Oscar_The_Grouch

Hi there

You could tell them that they have had every opportunity, in accordance with the Sale of Goods And Services Acts to put right the fault with the phones, but that you now consider them to be in breach of their contracted services. You would then have to exercise your rights under Clause 10.2(a) as follows:

10.2 Your right to cancel: You may end this Agreement immediately in the following circumstances:
(a) if we break this Agreement in any material way and do not put it right within seven days of you asking us to;
(b) if all of the Services are permanently no longer available to you;
(c) if you do not accept any change that we notify you about in accordance with clause 5.3 and you notify us in accordance with clause 5.4 that you do not accept such change.

You would have to ask them for their agreement, details of any amounts owing (for stuff you've used such as internet) and your PAC code. You then agree a cancellation date and move to another provider.

OwtForNowt

Thank you.

I'll put a letter in the post in the morning.

I did send the phone back to them saying I would like to cancel due to the them not giving me a phone that is fit for purpose but they just sent me the broke phone back.

Do you think its worth me bringing up the fact that we spend over £1000 a year with them on T.V, Phone and Broadband?

Guys_Dad

Yet again more hard evidence of the folly of getting a "free" phone with an 18-month contract. The phone goes crappy, the reseller can't fix it properly, the customer gets stroppy and wants to cancel the air-time contract (which is separate) and whatever the customer does, unless they win in the small claims court, the network simply puts a black mark on their credit report if they cancel the DD.

When will people learn?? Do NOT be seduced by the free glossy new gizmo attached to an over-priced millstone called a 18/24 month airtime contract. Buy the wretched phone and go sim-only - 30 days if you want to be doubly secure.

How many threads in the last 4 weeks have been variations on this theme??? Phone broken, reseller keeps sending out broken replacements and won't give a different phone if it's a dodgy model. But the network still relentlessly grinds on Direct Debiting for the air-time.

It makes no logical sense at all.

2010

Guys dad

I`m not very mobile savvy, in fact the only mobile I`ve ever had is the current one which is with Virgin on an 18 month contract due up in August.

I have a Nokia which was "free" and get 100 text and 100 minutes per month for £8-50.

Having read your post and having googled "sim-only - 30 days" I find that there is no tariff under £10 per month and on top of that I would have to buy my own phone.

I would be interested if you could offer further words of wisdom as I`m open minded about renewing my contract with Virgin for a better deal.
Incidentally I`ve had no probs with either the "free" phone or Virgin service.

But it does seem to me I would be worse off following your advice.

2010

Just to add a little more after doing some more googling.

The next Nokia I would pick is £112 to buy (Nokia 6303i)

http://shop.nokia.co.uk/webapp/wcs/stores/servlet/productdetailbymodel_10512_10102_-11_20000272_Y

Plus a 30 day Virgin sim only for 200 minutes (which I don`t really need) and unlimited text (and again which I don`t really need) is £10 an month making £120 a year.

http://www.virginmobile.com/vm/paymonthlySimOnly.do

A grand total of £232 as against current £102

OwtForNowt

Guys_Dad wrote: »

Yet again more hard evidence of the folly of getting a "free" phone with an 18-month contract. The phone goes crappy, the reseller can't fix it properly, the customer gets stroppy and wants to cancel the air-time contract (which is separate) and whatever the customer does, unless they win in the small claims court, the network simply puts a black mark on their credit report if they cancel the DD.

When will people learn?? Do NOT be seduced by the free glossy new gizmo attached to an over-priced millstone called a 18/24 month airtime contract. Buy the wretched phone and go sim-only - 30 days if you want to be doubly secure.

How many threads in the last 4 weeks have been variations on this theme??? Phone broken, reseller keeps sending out broken replacements and won't give a different phone if it's a dodgy model. But the network still relentlessly grinds on Direct Debiting for the air-time.

It makes no logical sense at all.

Woah. I took out the deal because it was a good deal for the Minutes/txts. The phone was just a bonus.

I'm not 'getting stroppy'. I'm annoyed because the phone they gave me to use these Minutes/txts with on various occasions has not worked.

I have now cancelled my Direct Debit and am prepared for whatever they want to do.

Oscar_The_Grouch

Guys_Dad wrote: »

Yet again more hard evidence of the folly of getting a "free" phone with an 18-month contract. The phone goes crappy, the reseller can't fix it properly, the customer gets stroppy and wants to cancel the air-time contract (which is separate) and whatever the customer does, unless they win in the small claims court, the network simply puts a black mark on their credit report if they cancel the DD.

When will people learn?? Do NOT be seduced by the free glossy new gizmo attached to an over-priced millstone called a 18/24 month airtime contract. Buy the wretched phone and go sim-only - 30 days if you want to be doubly secure.

How many threads in the last 4 weeks have been variations on this theme??? Phone broken, reseller keeps sending out broken replacements and won't give a different phone if it's a dodgy model. But the network still relentlessly grinds on Direct Debiting for the air-time.

It makes no logical sense at all.

What a fantasticly useless post. OP was after advice and you have spectacularly failed to even hint at any kind of possible solution that would be workable to them.

Well done. Did you waste much time with this?

If you want to continue to waste your time, please feel free to type more drivel that we can ignore. Otherwise, go and play somewhere else where they may actually care that you have something to say.

Goodbye.