JJB - are they right?

stiffnuts69

ribboninthesky wrote:

Woah! I wouldn't go that far lol

The boots were only worn about 6 times (4 matches and 2 training sessions at most) and with metal blades its not as if they can be used to walk about in or play outside to ruin them.

My son's only 10 so not as if he had hammered them like someone bigger and heavier could do.

I appreciate what your saying however and see your point but unless you do take it to county court in which case you have a 50/50 chance of sucess jjb will not give you a full refund.

I appreciate what your saying only wearing them a few occassions but in essence you have "accepted the goods"

I cant believe how poor the consumer direct website

If you really want a refund then send the following letter addressed to the
Comapany Secretary at JJB Sports PLC, Martland Park, Challenge Way, Wigan, WN5 OLD

Dear sir/madam

LETTER BEFORE ACTION

I went in to your store on? Where I purchased? Following there use on a limited number of occasions they became faulty (explain why).
I have attempted to return them for a refund at? Where I was told that there is a 28 days policy.
Whilst I appreciate that this is policy I am very unhappy at my treatment having being a regular customer for many years.
Furthermore in accordance with the sale of goods act 1979 no time limit is quoted for the return of faulty goods, the law sates that it should be within a reasonable time.

Taking into account all the facts I believe that I am rejecting the goods within a reasonable period of time and wish to have a full refund in accordance with the sale of goods act 1979 as the goods were not of satisfactory quality or fit for purpose.

I look forward to your response within the next 10 days however if you fail to issue me a refund in accordance with my rights then I will be filing a claim at my local county court as advised by my local trading standards.

Yours Sincerely.

Should work but if it doesn’t then he ho.

shellsuit

stiffnuts69 wrote:

I appreciate what your saying however and see your point but unless you do take it to county court in which case you have a 50/50 chance of sucess jjb will not give you a full refund.

I appreciate what your saying only wearing them a few occassions but in essence you have "accepted the goods"

I cant believe how poor the consumer direct website

If you really want a refund then send the following letter addressed to the
Comapany Secretary at JJB Sports PLC, Martland Park, Challenge Way, Wigan, WN5 OLD

Dear sir/madam

LETTER BEFORE ACTION

I went in to your store on? Where I purchased? Following there use on a limited number of occasions they became faulty (explain why).
I have attempted to return them for a refund at? Where I was told that there is a 28 days policy.
Whilst I appreciate that this is policy I am very unhappy at my treatment having being a regular customer for many years.
Furthermore in accordance with the sale of goods act 1979 no time limit is quoted for the return of faulty goods, the law sates that it should be within a reasonable time.

Taking into account all the facts I believe that I am rejecting the goods within a reasonable period of time and wish to have a full refund in accordance with the sale of goods act 1979 as the goods were not of satisfactory quality or fit for purpose.

I look forward to your response within the next 10 days however if you fail to issue me a refund in accordance with my rights then I will be filing a claim at my local county court as advised by my local trading standards.

Yours Sincerely.

Should work but if it doesn’t then he ho.

I wouldn't go as far as court, no way, but I won't be shopping there anymore.

I've emailed them so I'll just see what their response is - I'll update when and if I get an answer

stiffnuts69

yeah but they dont know that you wont go to court, you just blag it a bit so they take you more seriously 9 times out of 10 that sort of letter addressed to the Company secretary works.

shellsuit

Well the emails been sent, but if I don't get a reply or a crap answer, then I might just write that letter!

pin

Have you contacted your local trading standards office?

They are very good at dealing with stuff like this.

stiffnuts69

pin wrote:

Have you contacted your local trading standards office?

They are very good at dealing with stuff like this.

I am a trading standards officer for a london borough, she will only end up getting the same advice, although I would always advise people to contact their local trading standards if they have an issue.

Quackers

What about goods being fit for purpose?

Wearing a pair of football boots 4 times before they break does not make them fit for pupose does it?

You were definately entitled to a refund.

I am a retail manager of a shoe store and a pair of shoes have to last a 'reasonable amount of time' - ok, there is no timescale as everyone wears down shoes at different rates but 6 weeks wear is not acceptable especially if they have only been worn a few times.

Obviously wear and tear has to be taken into consideration but if you had your receipt which proves you had only had them for 6 weeks and they were of reasonable condition to reflect that they had only been worn a few times you should definately have recieved a refund.

stiffnuts69

Quackers wrote:

What about goods being fit for purpose?

Wearing a pair of football boots 4 times before they break does not make them fit for pupose does it?

You were definately entitled to a refund.

I am a retail manager of a shoe store and a pair of shoes have to last a 'reasonable amount of time' - ok, there is no timescale as everyone wears down shoes at different rates but 6 weeks wear is not acceptable especially if they have only been worn a few times.

Obviously wear and tear has to be taken into consideration but if you had your receipt which proves you had only had them for 6 weeks and they were of reasonable condition to reflect that they had only been worn a few times you should definately have recieved a refund.

You are correct for most of what you say apart from the refund bit.

Yes there not of satisfactory quality and yes there not fit for the purpose, we all agree, however the 6 week period that has elapsed would be taken by most to mean that the "goods have been accepted" meaning that it is a breach of warranty as opposed to breach of contract. In those circumstances the OP is not entitled to a full refund. If you speak to any CAB advisor or consumer direct advisor or and officer they will tell you the same thing.

The op is however entitled to repair/replace/partial refund.

Of course each case is different and it would be for a county court judge to rule given all the facts.

Quackers

stiffnuts69 wrote:

You are correct for most of what you say apart from the refund bit.

Yes there not of satisfactory quality and yes there not fit for the purpose, we all agree, however the 6 week period that has elapsed would be taken by most to mean that the "goods have been accepted" meaning that it is a breach of warranty as opposed to breach of contract. In those circumstances the OP is not entitled to a full refund. If you speak to any CAB advisor or consumer direct advisor or and officer they will tell you the same thing.

The op is however entitled to repair/replace/partial refund.

I understand what you are saying.

We often offer a partial refund but if the customer has only had the shoes for 6 weeks then a full refund would be given. I think most retailers would give a refund after just 6 weeks. To offer a partial refund after 6 weeks is a bit harsh in my opinion. How would you decide what percentage of refund to give? Its crazy & stoooopid!

I've heard JJB are strict with their refund policy - its not always about whats 'the law' its sometimes about giving good customer service

stiffnuts69

Quackers wrote:

I understand what you are saying.

We often offer a partial refund but if the customer has only had the shoes for 6 weeks then a full refund would be given. I think most retailers would give a refund after just 6 weeks. To offer a partial refund after 6 weeks is a bit harsh in my opinion. How would you decide what percentage of refund to give? Its crazy & stoooopid!

I've heard JJB are strict with their refund policy - its not always about whats 'the law' its sometimes about giving good customer service

yes I agree I think its harsh, I also think in terms of good customer relations that within 6 weeks (which is a bit of a grey area) a full refund should be given, and you are right when you talk about good customer service, its a shame others dont think like you