Confusing Fare rules from Opodo

mckaymmc

I have booked a return flights to South Africa for the World Cup. I thought I has booked a ticket that allowed changes subject to a fee. I even checked for the relevant section in the fare rules at the time of purchase.

When I confirmed my travel details with opodo they have informed me that no chnages are permitted to the flight even with a fee.

I have rechecked the fare rules and there is a section explaing the rules for changing my flight. Pasted below

AFTER DEPARTURE
CHARGE GBP 75.00.
CHILD/INFANT DISCOUNTS APPLY.
NOTE -
/////
// AFTER OUTBOUND DEPARTURE //
////
NEW RESERVATION / REISSUANCE AND PAYMENT
PAGE 13/18
> OF THE PENALTY MUST BE MADE AT THE SAME TIME

---

NEW FARE WILL BE RECALCULATED USING
FARES IN EFFECT ON THE PREVIOUS TICKETING DATE
AND UNDER FOLLOWING CONDITIONS
- IF SAME BOOKING CLASS IS USED NEW FARE MAY BE
LOWER OR EQUAL OR HIGHER THAN PREVIOUS AND
A / MUST COMPLY WITH ALL PROVISIONS OF THE
ORIGINALLY TICKETED FARE
B / OR MUST COMPLY WITH ALL PROVISIONS OF THE
NEW FARE BEING APPLIED
- IF A DIFFERENT BOOKING CLASS IS USED NEW FARE
MAY BE EQUAL OR HIGHER THAN PREVIOUS AND
UNDER FOLLOWING CONDITIONS
A / MUST COMPLY WITH ALL PROVISIONS OF THE NEW

FARE BEING APPLIED

However when speaking to opodo they have refered me to another section stating

PE.PENALTIES
CHANGES
ANY TIME

CHANGES NOT PERMITTED.

It appears that when booking the flights Opodo merged the two differing flight rules together. To make matters worse I even selected the opodo extra option to avoid any of opodo's admin charges.

Dont Opodo have to abide by the plain english rule of the consumer protection act? or is this only a guideline. Am I expected to be a travel agent and understand all of the airlines terminology or is it a case of buyer beware.

Thanks in advance

Martin

Heliflyguy

Without knowing the fare basis code for each flight I cannot give you a exact answer but I suspect what may have happened is that the most restrictive rule (no changes allowed) has been applied to the whole journey, this is a standard airline fare rule/practice.
Believe me fare rules are a bit of a devil to understand sometimes even if you have been reading them for years and those rules you note are from the airline or the booking system they have not been written by opodo.

mckaymmc

Heliflyguy

You are almost quoting the Opodo customer service team eaxctly. However is it not Opodo responsibilty to produce clear and accurate T&C's and fare rules for the layman, ie Me. They are the expert's not me and the booking was made over the Internet.

By putting two sets of fare rules toegther just makes the fare rules illegible. Why do the 2nd set of rules take precedent over the first or vice versa?

Will this stack up with Consumer direct/trading standards/Small claims court.

Heliflyguy

I agree that a clearer explanation of what you can and cant do would be preferable but I think they could only display it as they have done rather than interpret it and get it wrong however all most travellers need to know is about changes, refunds plus possibly a few other small details.

It would be easier if speaking to good booking agent, hopefully, then again a friend of mines daughter who turns 12 years old while on holiday was charged a full adult fare both ways when it should have been child out and adult back but without contacting the airline the booking agent (no one I know) would not be able to know that from the fare rules so even the professionals have it difficult at times but my friend would be none the wiser had I not mentioned it and the agent should have checked in the first place rather than guess however if the agent had got it wrong and charged child both ways the airline would expect the agency to pay the difference and charged them for the mistake (call it a fine if you will but its not).

Why the most restrictive fare rule rule's I have no idea but there are some airlines that state on certain routes/classes that if you can make changes and you do and it's to the return flight, having travelled out, and to make that change you need to upgrade the class then you have to take that class upgrade back to the point of origin effectively paying more for a ticket you have already used.

That has taken me a while to try and explain as best I can so I expect it would be a long job to ensure you explained all the possible rule combinations online to your customers.

Airlines can make up any rules they like I dont think there is much anyone can do about it.
Sorry I cannot offer much with your problem.

dmg24

What exactly are you trying to do? Which airlines are you flying with, and which fare code/ bucket are you booked under?

To be fair to Opodo, and the airline, if you were not sure you did have the opportunity to ask before booking.

mckaymmc

Thanks everyone. I have posted the fare rules as supplied by opodo. I thought the rules where clear that changes where permitted. Sorry for the long post but I do not know how to upload the file directly. This is the exact information in the same format that was supplied. I have modified it slightly, where in a red font, to shorten the post.

DMG I am not sure what fare code/bucket is so do not know where to loo for this information.

Fare rules
Leg Num: 1
Pax Code: ADT
Fare Note: FQN1-1
1 - PSGR P1 ADT RULES DISPLAY
FARE COMPONENT 1 ADT NCLJNB AF TLGBLC
FCL: TLGBLC TRF: 950 RULE: 7522 BK: T
SELLING UPDATER: OP 3GBLON981
PTC: ADT-ADULT FTC: XPX-INSTANT PURCHASE EXCURSION
RU.RULE APPLICATION
AIR FRANCE - ECONOMY FARES
FROM UNITED KINGDOM TO AFRICA / INDIAN OCEAN .
APPLICATION
AREA
THESE FARES APPLY
FROM UNITED KINGDOM TO AFRICA.
CLASS OF SERVICE
THESE FARES APPLY FOR ECONOMY CLASS SERVICE.
TYPES OF TRANSPORTATION
FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE
ONE-WAY/ROUND-TRIP/CIRCLE-TRIP/OPEN-JAW JOURNEYS.
CAPACITY LIMITATIONS
THE CARRIER SHALL LIMIT THE NUMBER OF PASSENGERS CARRIED
PAGE 1/18
> ON ANY ONE FLIGHT AT FARES GOVERNED BY THIS RULE AND SUCH
FARES WILL NOT NECESSARILY BE AVAILABLE ON ALL FLIGHTS.
THE NUMBER OF SEATS WHICH THE CARRIER SHALL MAKE
AVAILABLE ON A GIVEN FLIGHT WILL BE DETERMINED BY THE
CARRIERS BEST JUDGMENT
OTHER CONDITIONS
THE FARE THAT APPLIES ON THE DATE OF PURCHASE
IS ONLY VALID FOR THE ENTIRE ITINERARY AND THE
SPECIFIC TRAVEL DATES MENTIONED ON THE TICKET.
ANY MODIFICATION MAY REQUIRE THE PAYMENT OF AN
ADDITIONAL AMOUNT.
FULL AND SEQUENTIAL USE OF FLIGHT COUPONSTHE
TICKET/ OR ELECTRONIC TICKET / IS NOT VALID IF
THE FIRST COUPON HAS NOT BEEN USED AND WILL NOT
BE HONORED IF ALL THE COUPONS ARE NOT USED IN THE
SEQUENCE PROVIDED IN THE TICKET / OR ELECTRONIC
TICKET / .
MN.MIN STAY
FOR TLGBLC TYPE FARES
PAGE 2/18
> TRAVEL FROM TURNAROUND MUST COMMENCE NO EARLIER THAN 6
DAYS AFTER DEPARTURE FROM FARE ORIGIN
OR - TRAVEL FROM TURNAROUND MUST COMMENCE NO EARLIER THAN
THE FIRST SUN AFTER DEPARTURE FROM FARE ORIGIN.
MX.MAX STAY
FOR ROUND TRIP FARES
TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN 12
14/06/2010 Opodo - Fare rules
opodo.co.uk/opodo/flights/fareNotes?… 1/11
MONTHS AFTER DEPARTURE FROM FARE ORIGIN.
SE.SEASONS
BETWEEN UNITED KINGDOM AND SOUTH AFRICA FOR BASIC SEASON
FARES
PERMITTED 01JAN THROUGH 18JUL OR 19AUG THROUGH 09DEC OR
25DEC THROUGH 31DEC ON THE FIRST INTERNATIONAL SECTOR.
AP.ADVANCE RES/TKT
RESERVATIONS ARE REQUIRED FOR ALL SECTORS.
PAGE 3/18
> WHEN RESERVATIONS ARE MADE AT LEAST 100 DAYS BEFORE
DEPARTURE TICKETING MUST BE COMPLETED AT LEAST 93 DAYS
BEFORE DEPARTURE.
OR - RESERVATIONS ARE REQUIRED FOR ALL SECTORS.
WHEN RESERVATIONS ARE MADE AT LEAST 11 DAYS BEFORE
DEPARTURE TICKETING MUST BE COMPLETED WITHIN 7 DAYS
AFTER RESERVATIONS ARE MADE OR AT LEAST 10 DAYS
BEFORE DEPARTURE WHICHEVER IS EARLIER.
OR - RESERVATIONS ARE REQUIRED FOR ALL SECTORS.
TICKETING MUST BE COMPLETED WITHIN 1 DAY AFTER
RESERVATIONS ARE MADE.
NOTE -
DIFFERENCE COULD EXIST BETWEEN THE CRS
LAST TICKETING DATE AND TTL ROBOT REMARK.
THE MOST RESTRICTIVE DATE PREVAILS.
FL.FLT APPLICATION
FROM/TO SOUTH AFRICA
THE FARE COMPONENT MUST NOT BE ON
ONE OR MORE OF THE FOLLOWING
PAGE 4/18
> ANY LH FLIGHT, ANY IB FLIGHT, ANY LX FLIGHT, ANY FC FLIGHT, ANY SK FLIGHT, ANY AA FLIGHT, ANY US FLIGHT, ANY UA FLIGHT, ANY UU FLIGHT, ANY PK FLIGHT, ANY FG FLIGHT, ANY QZ FLIGHT, ANY 3Y FLIGHT, ANY RI FLIGHT, ANY MZ FLIGHT, ANY 7P FLIGHT, ANY AW FLIGHT, ANY RW FLIGHT, ANY NV FLIGHT ANY DC FLIGHT, ANY QH FLIGHT
PAGE 5/18
> ANY R8 FLIGHT, ANY O3 FLIGHT, ANY I7 FLIGHT, ANY Q4 FLIGHT
ANY EO FLIGHT, ANY W5 FLIGHT, ANY UF FLIGHT, ANY KF FLIGHT
14/06/2010 Opodo - Fare rules
opodo.co.uk/opodo/flights/fareNotes?… 2/11
ANY C2 FLIGHT, ANY OD FLIGHT, ANY K9 FLIGHT, ANY X7 FLIGHT, ANY FT FLIGHT, ANY MQ FLIGHT, ANY 2S FLIGHT, ANY Z7 FLIGHT, ANY 6A FLIGHT, ANY M9 FLIGHT, ANY IP FLIGHT, ANY W7 FLIGHT, ANY SX FLIGHT
PAGE 6/18
> ANY UQ FLIGHT, ANY Q8 FLIGHT, ANY D3 FLIGHT ANY KJ FLIGHT.
AND
THE FARE COMPONENT MUST NOT BE ON
ONE OR MORE OF THE FOLLOWING
ANY 8F FLIGHT, ANY CO FLIGHT, ANY SN FLIGHT, ANY AB FLIGHT, ANY SM FLIGHT, ANY SD FLIGHT, ANY PR FLIGHT.
NOTE -
THE FARE COMPONENT MUST NOT BE ON
ONE OR MORE OF THE FOLLOWING
ANY 0K FLIGHT, ANY DZ FLIGHT,
CD.CHILD DISCOUNTS
PAGE 7/18
>
ACCOMPANIED CHILD 2-11. ID REQUIRED - CHARGE 75 PERCENT OF
THE FARE.
TICKET DESIGNATOR - CH.
MUST BE ACCOMPANIED ON ALL FLIGHTS IN SAME COMPARTMENT
BY ADULT 18 OR OLDER
OR - INFANT UNDER 2 WITH A SEAT. ID REQUIRED - CHARGE 75
PERCENT OF THE FARE.
TICKET DESIGNATOR - CH.
MUST BE ACCOMPANIED ON ALL FLIGHTS IN SAME
COMPARTMENT BY ADULT 18 OR OLDER
OR - INFANT UNDER 2 WITHOUT A SEAT - CHARGE 10 PERCENT OF
THE FARE.
TICKET DESIGNATOR - IN.
MUST BE ACCOMPANIED ON ALL FLIGHTS IN SAME
COMPARTMENT BY ADULT 18 OR OLDER.
UNACCOMPANIED CHILD 5-14. ID REQUIRED - CHARGE 100 PERCENT
OF THE FARE PLUS EUR 150.00.
TICKET DESIGNATOR - UM.
NOTE -
PAGE 8/18
> SERVICE CHARGE FOR UNACCOMPANIED CHILD
OR - UNACCOMPANIED CHILD 5-14. ID REQUIRED - CHARGE 100
PERCENT OF THE FARE PLUS USD 216.00.
TICKET DESIGNATOR - UM.
NOTE -
SERVICE CHARGE FOR UNACCOMPANIED CHILD
14/06/2010 Opodo - Fare rules
opodo.co.uk/opodo/flights/fareNotes?… 3/11
TC.TOUR CONDUCTOR
TOUR CONDUCTOR - NO DISCOUNT.
AD.AGTS DISCOUNTS
AGENT - NO DISCOUNT.
SO.STOPOVERS
2 STOPOVERS PERMITTED - 1 IN EACH DIRECTION AT GBP 75.00
EACH.
CHILD/INFANT DISCOUNTS APPLY.
PAGE 9/18
>
TF.TRANSFERS/RTGS
UNLIMITED TRANSFERS PERMITTED ON THE FARE COMPONENT
FARE BREAK SURFACE SECTORS NOT PERMITTED AND EMBEDDED
SURFACE SECTORS PERMITTED ON THE FARE COMPONENT.
NOTE -
OR
AS PER ROUTING REQUIREMENTS
TE.TKT ENDORSEMENT
THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED -
NON ENDORSABLE - IN THE ENDORSEMENT BOX.
PE.PENALTIES
CHANGES
BEFORE DEPARTURE
CHARGE GBP 75.00.
PAGE 10/18
> CHILD/INFANT DISCOUNTS APPLY.
NOTE -
A CHANGE IS A ROUTING / DATE / FLIGHT MODIFICATION
WHEN MORE THAN ONE FARE COMPONENT IS BEING CHANGED
THE HIGHEST PENALTY OF ALL CHANGED FARE COMPONENTS
WILL APPLY
////
// BEFORE OUTBOUND DEPARTURE //
////
NEW RESERVATION AND REISSUANCE MUST BE MADE AT THE
SAME TIME PRIOR TO DEPARTURE OF THE ORIGINALLY
SCHEDULED FLIGHT. IF CHANGE DOES NOT OCCUR ON THE
FIRST FARE COMPONENT OF THE JOURNEY NEW FARE
WILL BE RECALCULATED USING FARES IN EFFECT ON THE
PREVIOUS TICKETING DATE AND UNDER FOLLOWING
CONDITIONS
- IF SAME BOOKING CLASS IS USED NEW FARE MAY BE
LOWER OR EQUAL OR HIGHER THAN PREVIOUS AND
A / MUST COMPLY WITH ALL PROVISIONS OF THE
ORIGINALLY TICKETED FARE
B / OR MUST COMPLY WITH ALL PROVISIONS OF THE
PAGE 11/18
> NEW FARE BEING APPLIED
- IF A DIFFERENT BOOKING CLASS IS USED NEW FARE
MAY BE EQUAL OR HIGHER THAN PREVIOUS AND
A / MUST COMPY WITH ALL PROVISIONS OF THE
NEW FARE BEING APPLIED

---

14/06/2010 Opodo - Fare rules
opodo.co.uk/opodo/flights/fareNotes?… 4/11
NEW RESERVATION AND REISSUANCE MUST BE MADE AT THE
SAME TIME PRIOR TO DEPARTURE OF THE ORIGINALLY
SCHEDULED FLIGHT. WHEN CHANGE OCCURS ON THE FIRST
FARE COMPONENT OF THE JOURNEY ONLY OR ON THE
FIRST FARE COMPONENT AND OTHER FARE COMPONENT OF
THE JOURNEY NEW FARE WILL BE RECALCULATED USING
FARES IN EFFECT ON DATE OF REISSUE AND UNDER
FOLLOWING CONDITIONS
- IF SAME BOOKING CLASS IS USED NEW FARE MAY BE
LOWER OR EQUAL OR HIGHER THAN PREVIOUS AND
A / MUST COMPLY WITH ALL PROVISIONS OF THE
ORIGINALLY TICKETED FARE
B / OR MUST COMPLY WITH ALL PROVISIONS OF THE
NEW FARE BEING APPLIED
- IF A DIFFERENT BOOKING CLASS IS USED NEW FARE
PAGE 12/18
> MAY BE EQUAL OR HIGHER THAN PREVIOUS AND
A / MUST COMPLY WITH ALL PROVISIONS OF THE
NEW FARE BEING APPLIED
CHANGES NOT PERMITTED IN CASE OF NO-SHOW.
NOTE -
// BEFORE OUTBOUND DEPARTURE //
// NO SHOW //
IN THE EVENT OF NO SHOW - WHEN CHANGES ARE
REQUESTED AFTER DEPARTURE OF THE ORIGINALLY
SCHEDULED FLIGHT - CHANGES ARE NOT PERMITTED AND
CANCELLATION RULES SHALL APPLY
AFTER DEPARTURE
CHARGE GBP 75.00.
CHILD/INFANT DISCOUNTS APPLY.
NOTE -
/////
// AFTER OUTBOUND DEPARTURE //
////
NEW RESERVATION / REISSUANCE AND PAYMENT
PAGE 13/18
> OF THE PENALTY MUST BE MADE AT THE SAME TIME

---

NEW FARE WILL BE RECALCULATED USING
FARES IN EFFECT ON THE PREVIOUS TICKETING DATE
AND UNDER FOLLOWING CONDITIONS
- IF SAME BOOKING CLASS IS USED NEW FARE MAY BE
LOWER OR EQUAL OR HIGHER THAN PREVIOUS AND
A / MUST COMPLY WITH ALL PROVISIONS OF THE
ORIGINALLY TICKETED FARE
B / OR MUST COMPLY WITH ALL PROVISIONS OF THE
NEW FARE BEING APPLIED
- IF A DIFFERENT BOOKING CLASS IS USED NEW FARE
MAY BE EQUAL OR HIGHER THAN PREVIOUS AND
UNDER FOLLOWING CONDITIONS
A / MUST COMPLY WITH ALL PROVISIONS OF THE NEW
FARE BEING APPLIED
CANCELLATIONS
BEFORE DEPARTURE
CHARGE GBP 150.00 FOR CANCEL.
PAGE 14/18
> CHILD/INFANT DISCOUNTS APPLY.
NOTE -
/////
// BEFORE OUTBOUND DEPARTURE //
/////
14/06/2010 Opodo - Fare rules
opodo.co.uk/opodo/flights/fareNotes?… 5/11
THE WHOLLY UNUSED TICKET IS REFUNDABLE UPON
PAYMENT OF THE PENALTY AMOUNT CONTAINED IN
THIS RULE
TICKET IS NON-REFUNDABLE IN CASE OF NO-SHOW.
NOTE -
// BEFORE OUTBOUND DEPATURE //
// NO SHOW //
TICKET IS NON REFUNDABLE WHEN PASSENGER CANCELS
AFTER DEPARTURE OF THE ORIGINALLY SCHEDULED FLIGHT
AFTER DEPARTURE
TICKET IS NON-REFUNDABLE IN CASE OF CANCEL.
NOTE -
////
// AFTER OUTBOUND DEPARTURE //
PAGE 15/18
> ////
TICKET IS NON REFUNDABLE WHEN PASSENGER CANCELS
AFTER OUTBOUND DEPARTURE MEANING THAT NO REFUNDS
ARE ALLOWED ONCE THE FIRST COUPON OF THE PRICING
UNIT IS USED.
NOTE -
ANY TIME
CANCELLATIONS RULES APPLY BY FARE COMPONENT
WHEN COMBINING A REFUNDABLE TICKET WITH A
NON REFUNDABLE TICKET PROVISIONS WILL APPLY
AS FOLLOWS
- THE AMOUNT PAID ON THE REFUNDABLE FARE
COMPONENT WILL BE REFUNDED UPON PAYMENT
OF THE PENALTY AMOUNT IF APPLICABLE
- THE AMOUNT PAID ON THE NON REFUNDABLE
FARE COMPONENT WILL NOT BE REFUNDED
CO.COMBINABILITY
ADD-ONS PERMITTED.
END-ON-END
PAGE 16/18
> END-ON-END COMBINATIONS PERMITTED WITH DOMESTIC FARES
BUT ARE NOT PERMITTED WITH INTERNATIONAL FARES. VALIDATE
ALL FARE COMPONENTS. FARES MUST BE SHOWN SEPARATELY ON
THE TICKET. TRAVEL MUST BE VIA THE POINT OF COMBINATION.
PROVIDED -
COMBINATIONS ARE WITH ANY RULE IN ANY PRIVATE TARIFF.
OPEN JAWS/ROUND TRIPS/CIRCLE TRIPS
FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS
-TO FORM SINGLE OR DOUBLE OPEN JAWS/ROUND TRIPS/CIRCLE
TRIPS.
PROVIDED -
COMBINATIONS ARE WITH ANY FARE FOR CARRIER KL/AF WITH
ANY RULE IN ANY PRIVATE TARIFF.
MD.MISCELLANEOUS DATA
NOTE -
THE FARE THAT APPLIES ON THE DATE OF PURCHASE
IS ONLY VALID FOR THE ENTIRE ITINERARY AND THE
SPECIFIC TRAVEL DATES MENTIONED ON THE TICKET.
ANY MODIFICATION MAY REQUIRE THE PAYMENT OF AN
PAGE 17/18
> ADDITIONAL AMOUNT.
FULL AND SEQUENTIAL USE OF FLIGHT COUPONSTHE
TICKET/ OR ELECTRONIC TICKET / IS NOT VALID IF
THE FIRST COUPON HAS NOT BEEN USED AND WILL NOT
14/06/2010 Opodo - Fare rules
opodo.co.uk/opodo/flights/fareNotes?… 6/11
BE HONORED IF ALL THE COUPONS ARE NOT USED IN THE
SEQUENCE PROVIDED IN THE TICKET / OR ELECTRONIC
TICKET / .
VC.VOLUNTARY CHANGES
VOLUNTARY CHANGES CONDITIONS MAY APPLY FOR AUTOMATED
REISSUE/REVALIDATION
REFER TO PENALTIES CATEGORY *PE FOR DETAILS
PAGE 18/18
>

---

Leg Num: 2
Pax Code: ADT
Fare Note: FQN1-2
1 - PSGR P1 ADT RULES DISPLAY
FARE COMPONENT 2 ADT JNBNCL AF QLGBLC
FCL: QLGBLC TRF: 950 RULE: 7522 BK: Q
SELLING UPDATER: OP 3GBLON981
PTC: ADT-ADULT FTC: XPB-SUPER/SPCL INST PURCHASE
RU.RULE APPLICATION
AIR FRANCE - ECONOMY FARES
FROM UNITED KINGDOM TO AFRICA / INDIAN OCEAN .
APPLICATION
AREA
THESE FARES APPLY
FROM UNITED KINGDOM TO AFRICA.
CLASS OF SERVICE
THESE FARES APPLY FOR ECONOMY CLASS SERVICE.
TYPES OF TRANSPORTATION
FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE
ONE-WAY/ROUND-TRIP/CIRCLE-TRIP/OPEN-JAW JOURNEYS.
CAPACITY LIMITATIONS
THE CARRIER SHALL LIMIT THE NUMBER OF PASSENGERS CARRIED
PAGE 1/13
> ON ANY ONE FLIGHT AT FARES GOVERNED BY THIS RULE AND SUCH
FARES WILL NOT NECESSARILY BE AVAILABLE ON ALL FLIGHTS.
THE NUMBER OF SEATS WHICH THE CARRIER SHALL MAKE
AVAILABLE ON A GIVEN FLIGHT WILL BE DETERMINED BY THE
CARRIERS BEST JUDGMENT
OTHER CONDITIONS
THE FARE THAT APPLIES ON THE DATE OF PURCHASE
IS ONLY VALID FOR THE ENTIRE ITINERARY AND THE
SPECIFIC TRAVEL DATES MENTIONED ON THE TICKET.
ANY MODIFICATION MAY REQUIRE THE PAYMENT OF AN
ADDITIONAL AMOUNT.
FULL AND SEQUENTIAL USE OF FLIGHT COUPONSTHE
TICKET/ OR ELECTRONIC TICKET / IS NOT VALID IF
THE FIRST COUPON HAS NOT BEEN USED AND WILL NOT
BE HONORED IF ALL THE COUPONS ARE NOT USED IN THE
SEQUENCE PROVIDED IN THE TICKET / OR ELECTRONIC
TICKET / .
MN.MIN STAY
FOR ROUND TRIP FARES
PAGE 2/13
> TRAVEL FROM TURNAROUND MUST COMMENCE NO EARLIER THAN THE
FIRST SUN AFTER DEPARTURE FROM FARE ORIGIN.
MX.MAX STAY
FOR ROUND TRIP FARES
TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN 12
14/06/2010 Opodo - Fare rules
opodo.co.uk/opodo/flights/fareNotes?… 7/11
MONTHS AFTER DEPARTURE FROM FARE ORIGIN.
SE.SEASONS
BETWEEN UNITED KINGDOM AND SOUTH AFRICA FOR BASIC SEASON
FARES
PERMITTED 01JAN THROUGH 18JUL OR 19AUG THROUGH 09DEC OR
25DEC THROUGH 31DEC ON THE FIRST INTERNATIONAL SECTOR.
AP.ADVANCE RES/TKT
RESERVATIONS ARE REQUIRED FOR ALL SECTORS.
WHEN RESERVATIONS ARE MADE AT LEAST 100 DAYS BEFORE
PAGE 3/13
> DEPARTURE TICKETING MUST BE COMPLETED AT LEAST 93 DAYS
BEFORE DEPARTURE.
OR - RESERVATIONS ARE REQUIRED FOR ALL SECTORS.
WHEN RESERVATIONS ARE MADE AT LEAST 11 DAYS BEFORE
DEPARTURE TICKETING MUST BE COMPLETED WITHIN 7 DAYS
AFTER RESERVATIONS ARE MADE OR AT LEAST 10 DAYS
BEFORE DEPARTURE WHICHEVER IS EARLIER.
OR - RESERVATIONS ARE REQUIRED FOR ALL SECTORS.
TICKETING MUST BE COMPLETED WITHIN 1 DAY AFTER
RESERVATIONS ARE MADE.
NOTE -
DIFFERENCE COULD EXIST BETWEEN THE CRS
LAST TICKETING DATE AND TTL ROBOT REMARK.
THE MOST RESTRICTIVE DATE PREVAILS.
FL.FLT APPLICATION
FROM/TO SOUTH AFRICA
THE FARE COMPONENT MUST NOT BE ON
ONE OR MORE OF THE FOLLOWING
ANY LH FLIGHT
PAGE 4/13
> ANY IB FLIGHT, ANY LX FLIGHT, ANY FC FLIGHT, ANY SK FLIGHT
ANY AA FLIGHT, ANY US FLIGHT, ANY UA FLIGHT, ANY UU FLIGHT, ANY PK FLIGHT, ANY FG FLIGHT, ANY QZ FLIGHT, ANY 3Y FLIGHT, ANY RI FLIGHT, ANY MZ FLIGHT, ANY 7P FLIGHT, ANY AW FLIGHT, ANY RW FLIGHT, ANY NV FLIGHT, ANY DC FLIGHT, ANY QH FLIGHT, ANY R8 FLIGHT
PAGE 5/13
> ANY O3 FLIGHT, ANY I7 FLIGHT,ANY Q4 FLIGHT, ANY EO FLIGHT, ANY W5 FLIGHT, ANY UF FLIGHT, ANY KF FLIGHT,
14/06/2010 Opodo - Fare rules
opodo.co.uk/opodo/flights/fareNotes?… 8/11
ANY C2 FLIGHT,ANY OD FLIGHT, ANY K9 FLIGHT, ANY X7 FLIGHT, ANY FT FLIGHT, ANY MQ FLIGHT, ANY 2S FLIGHT, ANY Z7 FLIGHT, ANY 6A FLIGHT, ANY M9 FLIGHT, ANY IP FLIGHT, ANY W7 FLIGHT, ANY SX FLIGHT, ANY UQ FLIGHT
PAGE 6/13
> ANY Q8 FLIGHT, ANY D3 FLIGHT ANY KJ FLIGHT.
AND
THE FARE COMPONENT MUST NOT BE ON
ONE OR MORE OF THE FOLLOWING
ANY 8F FLIGHT, aNY CO FLIGHT, ANY SN FLIGHT ,ANY AB FLIGHT, ANY SM FLIGHT, ANY SD FLIGHT, ANY PR FLIGHT.
NOTE -
THE FARE COMPONENT MUST NOT BE ON
ONE OR MORE OF THE FOLLOWING
ANY 0K FLIGHT, ANY DZ FLIGHT
CD.CHILD DISCOUNTS
PAGE 7/13
> ACCOMPANIED CHILD 2-11. ID REQUIRED - CHARGE 75 PERCENT OF
THE FARE.
TICKET DESIGNATOR - CH.
MUST BE ACCOMPANIED ON ALL FLIGHTS IN SAME COMPARTMENT
BY ADULT 18 OR OLDER
OR - INFANT UNDER 2 WITH A SEAT. ID REQUIRED - CHARGE 75
PERCENT OF THE FARE.
TICKET DESIGNATOR - CH.
MUST BE ACCOMPANIED ON ALL FLIGHTS IN SAME
COMPARTMENT BY ADULT 18 OR OLDER
OR - INFANT UNDER 2 WITHOUT A SEAT - CHARGE 10 PERCENT OF
THE FARE.
TICKET DESIGNATOR - IN.
MUST BE ACCOMPANIED ON ALL FLIGHTS IN SAME
COMPARTMENT BY ADULT 18 OR OLDER.
UNACCOMPANIED CHILD 5-14. ID REQUIRED - CHARGE 100 PERCENT
OF THE FARE PLUS EUR 150.00.
TICKET DESIGNATOR - UM.
NOTE -
SERVICE CHARGE FOR UNACCOMPANIED CHILD
PAGE 8/13
> OR - UNACCOMPANIED CHILD 5-14. ID REQUIRED - CHARGE 100
PERCENT OF THE FARE PLUS USD 216.00.
TICKET DESIGNATOR - UM.
NOTE -
SERVICE CHARGE FOR UNACCOMPANIED CHILD
TC.TOUR CONDUCTOR
14/06/2010 Opodo - Fare rules
opodo.co.uk/opodo/flights/fareNotes?… 9/11
TOUR CONDUCTOR - NO DISCOUNT.
AD.AGTS DISCOUNTS
AGENT - NO DISCOUNT.
SO.STOPOVERS
2 STOPOVERS PERMITTED - 1 IN EACH DIRECTION AT GBP 75.00
EACH.
CHILD/INFANT DISCOUNTS APPLY.
TF.TRANSFERS/RTGS
PAGE 9/13
>
UNLIMITED TRANSFERS PERMITTED ON THE FARE COMPONENT
FARE BREAK SURFACE SECTORS NOT PERMITTED AND EMBEDDED
SURFACE SECTORS PERMITTED ON THE FARE COMPONENT.
NOTE -
OR
AS PER ROUTING REQUIREMENTS
TE.TKT ENDORSEMENT
THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED -
NON ENDORSABLE - IN THE ENDORSEMENT BOX.
PE.PENALTIES
CHANGES
ANY TIME
CHANGES NOT PERMITTED.
CANCELLATIONS
PAGE 10/13
>
ANY TIME
TICKET IS NON-REFUNDABLE IN CASE OF CANCEL.
TICKET IS NON-REFUNDABLE IN CASE OF NO-SHOW.
NOTE -
ANY TIME
CANCELLATIONS RULES APPLY BY FARE COMPONENT
WHEN COMBINING A REFUNDABLE TICKET WITH A
NON REFUNDABLE TICKET PROVISIONS WILL APPLY
AS FOLLOWS
- THE AMOUNT PAID ON THE REFUNDABLE FARE
COMPONENT WILL BE REFUNDED UPON PAYMENT
OF THE PENALTY AMOUNT IF APPLICABLE
- THE AMOUNT PAID ON THE NON REFUNDABLE
FARE COMPONENT WILL NOT BE REFUNDED
CO.COMBINABILITY
ADD-ONS PERMITTED.
END-ON-END
END-ON-END COMBINATIONS PERMITTED WITH DOMESTIC FARES
PAGE 11/13
> BUT ARE NOT PERMITTED WITH INTERNATIONAL FARES. VALIDATE
ALL FARE COMPONENTS. FARES MUST BE SHOWN SEPARATELY ON
THE TICKET. TRAVEL MUST BE VIA THE POINT OF COMBINATION.
PROVIDED -
COMBINATIONS ARE WITH ANY RULE IN ANY PRIVATE TARIFF.
OPEN JAWS/ROUND TRIPS/CIRCLE TRIPS
14/06/2010 Opodo - Fare rules
opodo.co.uk/opodo/flights/fareNotes?… 10/11
FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS
-TO FORM SINGLE OR DOUBLE OPEN JAWS/ROUND TRIPS/CIRCLE
TRIPS.
PROVIDED -
COMBINATIONS ARE WITH ANY FARE FOR CARRIER KL/AF WITH
ANY RULE IN ANY PRIVATE TARIFF.
MD.MISCELLANEOUS DATA
NOTE -
THE FARE THAT APPLIES ON THE DATE OF PURCHASE
IS ONLY VALID FOR THE ENTIRE ITINERARY AND THE
SPECIFIC TRAVEL DATES MENTIONED ON THE TICKET.
ANY MODIFICATION MAY REQUIRE THE PAYMENT OF AN
ADDITIONAL AMOUNT.
PAGE 12/13
> FULL AND SEQUENTIAL USE OF FLIGHT COUPONSTHE
TICKET/ OR ELECTRONIC TICKET / IS NOT VALID IF
THE FIRST COUPON HAS NOT BEEN USED AND WILL NOT
BE HONORED IF ALL THE COUPONS ARE NOT USED IN THE
SEQUENCE PROVIDED IN THE TICKET / OR ELECTRONIC
TICKET / .
VC.VOLUNTARY CHANGES
VOLUNTARY CHANGES CONDITIONS MAY APPLY FOR AUTOMATED
REISSUE/REVALIDATION
REFER TO PENALTIES CATEGORY *PE FOR DETAILS
PAGE 13/13

dmg24

I think I know what has happened. I had a feeling you were going to say it was Air France, they never make things simple!

Your ticket is made up from more than one fare bucket. Some of the fare buckets that you have booked do allow for cancellations and changes when booked on their own, however some do not. When booked as part of one ticket, the most stringent penalties apply to the whole ticket, and hence you cannot make changes.

The information is there in the fare conditions, but I can see why you could get confused. I cannot see any grounds for challenging it, especially with Air France, they are not customer friendly (although they are very nice to fly with).

Moonchild

Yeh, it's been pretty much explained above.

From UK - SA - T Class Fare (changes permitted but payable)
From SA - UK - Q Class Fare (no changes permitted)

The reason being - Q Class is a special offer fare, but wasn't available on the way out, so it combined with a more expensive fare.

i.e. (figures made up)
UK - SA - Q Class - £400
UK - SA - T Class - £500

You had a mix of the two, so paid £450.

However, T Class (at £500) is the cheapest ticket that allows changes. Your ticket (at £450) takes on the most restrictive conditions and doesn't allow changes.

I cannot see any grounds for challenging it. I'd always recommend speaking to a human being if a flexible ticket is required.

Heliflyguy

Both your tickets are on a special fare (IT fare) your return is in the lowest class/fare Q, the next fare levels L, V, T, H allow changes @ £75 after that A has an advanced purchase of 21 days with changes at £150.

Not much help in this case I know but maybe helpful when you next have to book a flexible ticket with an agent.

Looks like you paid a reasonable price I hope you can look forward to your trip and dont forget some ear plugs.

mckaymmc

Thank you everyone for your expert advice and help. I will try contacting Opodo (if they call me back, been waiting 2 days for manager). I would have been happy to pay the higher fare for the flexibility. Opodo were not even the cheapest but I thought for the added assistance and flexibility it was worth the extra.

Still find it morally wrong that they sell you an additional feature that you cant use. If this was a loan they would be guilty of miselling.

Lesson learnt, speak to an advisor.

I am still going to try and get my flight changed even if I have to pay the additional. Also contact the credit card company and see if they can apply some pressure.

The daft thing is I only MAY want to change my return flight.

dmg24

mckaymmc wrote: »

Thank you everyone for your expert advice and help. I will try contacting Opodo (if they call me back, been waiting 2 days for manager). I would have been happy to pay the higher fare for the flexibility. Opodo were not even the cheapest but I thought for the added assistance and flexibility it was worth the extra.

Still find it morally wrong that they sell you an additional feature that you cant use. If this was a loan they would be guilty of miselling.

Lesson learnt, speak to an advisor.

I am still going to try and get my flight changed even if I have to pay the additional. Also contact the credit card company and see if they can apply some pressure.

The daft thing is I only MAY want to change my return flight.

The CC company will not be interested, Opodo/ AF are not in breach of contract.

I would be amazed (and very impressed) if you get anywhere with AF (and Opodo cannot do anything without the agreement of AF). My ex was a Flying Blue Platinum and they would not bend the rules for him, so I doubt they would for someone with no status. Having said that, if you do want to try your luck directly with AF, I would speak to their US call centre rather than the French one.