Item I have sold gone astray. Do I have to refund?

tsharp

ben500 wrote:

For £2.50 refund immediately and claim after fifteen days from rm there is nothing to think about here.

With no proof of purchase, how will that work? And is it really worth it for £2.50?

ben500

tsharp wrote:

With no proof of purchase, how will that work? And is it really worth it for £2.50?

You obviously have not done your research, you do not need proof of purchase merely proof of posting to make a claim from rm. Besides the seller did not say they did not have proof of purchase anyway, unless of course your referring to your own incident, in which case I would say that you need to adopt a more empathic approach to your customers.

tsharp

Yeah i was talking about my situation. No proof of postage, so i am at the mercy of the postal system with this one!

ben500

tsharp wrote:

Yeah i was talking about my situation. No proof of postage, so i am at the mercy of the postal system with this one!

Well there hopefully is a lesson learned, always get proof of postage.

appleblossom

a certificate of postage doesn't cost anything, some post offices still hand write them on the red and white forms, others do it as a printed one - you only need to say to the postmaster that you need proof of posting and s/he will give you whichever one they do - you can't claim with RM without this so it is always advisable to ask for one - doesn't cost anything but in this case would have saved you £2.50 as you really should refund the buyer.