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E: 05/07 Win exciting puppy prizes with andrex on fb (wii's etc)

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  • toniq wrote: »
    Advice needed,

    This paid out more than 28 blue prizes yesterday, which they have no issue about,

    BUT when they reset it, it seems they blocked the gold wins, so people like myself and 3 otherswhen they hit the gold couldn't claim it, we aren't getting a response, just ignored about our wins.

    Do I let it go? Or argue it out?

    It's annoying beyond belief, I have emailed them after having to ask them for their email as they didn't do anything to resolve this, offered them my I.P so they could check that against the time of my win, but they just ignore or answer irrelevant stuff back?

    Any advice is appreciated. xxx

    Hi, I don't know if you will get very far with them. The t&cs say:
    1. 30 winners will be selected each day, winners will be drawn at random over a 24 hour period. (“Winners”). The determination of the Winners shall be final, and no correspondence will be entered into.
    Unless you find out their address and send a complaint letter Recorded Delivery - then I suppose they would have to answer.
    Good luck
    Caz x
  • Mips
    Mips Posts: 19,796 Forumite
    I think its badly done.

    Why should it begin at 7am and end at 7pm too?
    :cool:
  • dazzle21
    dazzle21 Posts: 1,962 Forumite
    Same happened to me but its our words against theirs, without a screenshot I think we have no leg to stand on, they gave the other two gold prizes out yesterday (apparantly according to the andrex puppy himself last gold was won after closing!!!)

    Not sure the individual prizes are worth £23 seems like alot, I had estimated the blue prizes at £10.00 (not an educated guess mind)


    Surely they atleast owe you an explanation though? Good PR and all that? Must be worth pursuing?
    August: £149/£150

    Sept: £200
  • toniq
    toniq Posts: 29,340 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    They could check from our IP's where the gold's landed, which is what baffles me they haven't done, u can't lie, they can check via the ip xxx
    Thanks for replies, i'll give it till lunchtime, then contact Kimberly Clarke who are behind andrex and express my annoyance at them xx
    #JusticeForGrenfell
  • Fostermummy
    Fostermummy Posts: 19,099 Forumite
    Good luck Toniq hope you get your win
    :happyhearJules xx :wave:

    Wins in 2015
    Drumond games win:jFootball:jPark & Recreation dvd:jFifty Shades of grey goody bag:jSupernatural 9 dvd.:jFox catchers DVD:jJumbo Game prize bundle:j ASDA Baby & Toddler New Born set:jHelly Hansen jacket, wallet & Boxers:j
  • mandycr
    mandycr Posts: 4,238 Forumite
    1,000 Posts Combo Breaker
    argghhhh been at it for over 2 hours now and still no win :( toniq i would keep at them surely they should account for first day glitches. hope u get it sorted hun x
    best win in 2011:eek: 4 nights in Las Vegas :eek:
    2011 wins £8,752.00
  • amazon1
    amazon1 Posts: 54 Forumite
    Is it right that I get a 50p off voucher EVERY single time, is that normal?
  • Fostermummy
    Fostermummy Posts: 19,099 Forumite
    Yep I been aving em too must have well over 200 now lol
    :happyhearJules xx :wave:

    Wins in 2015
    Drumond games win:jFootball:jPark & Recreation dvd:jFifty Shades of grey goody bag:jSupernatural 9 dvd.:jFox catchers DVD:jJumbo Game prize bundle:j ASDA Baby & Toddler New Born set:jHelly Hansen jacket, wallet & Boxers:j
  • amazon1
    amazon1 Posts: 54 Forumite
    lol thanks
  • mandycr
    mandycr Posts: 4,238 Forumite
    1,000 Posts Combo Breaker
    yep same here lol
    best win in 2011:eek: 4 nights in Las Vegas :eek:
    2011 wins £8,752.00
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