Bestbuy U.K Warning

adam.mt

He may have a case about 'unfair contract' with regards charging a restocking fee if it's not clearly mentioned at or before the point of sale.

However, like others, I'm at a complete loss where the Sales of Goods Act (or any other law) states you can get a full refund on an item bought in person, which works as designed but doesn't happen to function to the standard you think it should!

Also he's repeatedly asked others to state 'categorical evidence' to prove any statement he disagrees with, yet is unwilling to do so for his own statements. Double standards?

I think we should all ignore. I don't believe Best Buy have done anyway wrong in their actions (certainly the OP hasn't shown them to have).

Hintza

Personally I would welcome a re-stocking fee if it meant a shop could charge a couple of per cent less to start with.

I'm sick to death of subsidising those that take the mick with returns.

vikingaero

Hintza wrote: »

Personally I would welcome a re-stocking fee if it meant a shop could charge a couple of per cent less to start with.

I'm sick to death of subsidising those that take the mick with returns.

I agree wholeheartedly. Mrs V and her friends seem to return a good 50% of things that they buy.

One time one of her friends asked me to pick something up for her whilst I was out. I dropped the item off and as she wasn't in she said that she would pop an envelope with cash or a cheque through the letterbox next time she passed by.

A few days later I got home to find the item sitting on my doorstep with a note to get a refund on it as she didn't like it. :mad: And the store wouldn't give a refund and I had to accept a credit note instead. :mad:

vyle

adam.mt wrote: »

He may have a case about 'unfair contract' with regards charging a restocking fee if it's not clearly mentioned at or before the point of sale.

However, like others, I'm at a complete loss where the Sales of Goods Act (or any other law) states you can get a full refund on an item bought in person, which works as designed but doesn't happen to function to the standard you think it should!

Also he's repeatedly asked others to state 'categorical evidence' to prove any statement he disagrees with, yet is unwilling to do so for his own statements. Double standards?

I think we should all ignore. I don't believe Best Buy have done anyway wrong in their actions (certainly the OP hasn't shown them to have).

Unless when forming the contract there is information saying you CAN return for whatever reason you like within a period of time, I doubt even that would really hold up.

The retailer isn't so much refunding whilst charging a restocking fee, as buying the item back minus a percentage.

adam.mt

vyle: yes, good addendum to my post (forgot to mention that).

TinaDe_2

Just thought I would respond....

I work for Best Buy (although not at Thurrock, I have been there though) and the Returns and Exchanges policy is on a giant sign, at least 4ft x 4 ft by the tills, plus there is a smaller version taped to every till.

The restocking fee, isnt applied very often, but sometimes if an item has been returned we cant resell it as pristine at full price and has to be sold as 'open box' at a reduced price. We have items returned every day due to people just changing their minds, including an iPad - again if the seal is broken, we have to reduce the price.

I am not trying to justify a charge, just trying to explain their reasoning - in the US restocking charges are standard and they pay a lot less for their electricial items