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is 3 network in breach
Hi,
I got a 24 month contract with 3 network over a month ago. The package is for 900 uk mins,unlimited internet,unlimited blackberry. How ever I went on a 3day trip to belfast and when I returned I realised I was charged for roaming.I called them and they agreed to cancel the roaming charges but stated I would be charged for any other roaming charges in north ireland.I told them that the last time I checked northern ireland is in the uk. I told dem dt I signed a contract which stipulates I am entitled to these calls any where in the uk. I told dem dy were in breach as they were not living up to their tearms of the contract to provide me with the uk minutes. I have family in belfast and I go there quite a lot. I said ds and dey said dy will offer me 1 month free rental and later they said dy will credit my acct with extra 19 pounds which will be abt 50pounds credit. I go to belfast at least once a month and I have got 23 months left on d contract. Then they said they could cancel the contract. I already lost a great deal with tmobile when theyy offered me a cheaper deal with the exact services to renew, I decided to go for the 3 network offer because it took tmobile a long time to give me a good offer, so I took out the 3 contract. I could have cancelled as tmboile offered a day after I took 3,but I decided to stick with 3.
I'm really confused and I do not know wat to do. I obviously have lost the chance for the deal with tmboile and 3 is trying to wriggle out of this. What are my rights? Help please. I also got insurance for the phone from my bank for a one year contract.
I got a 24 month contract with 3 network over a month ago. The package is for 900 uk mins,unlimited internet,unlimited blackberry. How ever I went on a 3day trip to belfast and when I returned I realised I was charged for roaming.I called them and they agreed to cancel the roaming charges but stated I would be charged for any other roaming charges in north ireland.I told them that the last time I checked northern ireland is in the uk. I told dem dt I signed a contract which stipulates I am entitled to these calls any where in the uk. I told dem dy were in breach as they were not living up to their tearms of the contract to provide me with the uk minutes. I have family in belfast and I go there quite a lot. I said ds and dey said dy will offer me 1 month free rental and later they said dy will credit my acct with extra 19 pounds which will be abt 50pounds credit. I go to belfast at least once a month and I have got 23 months left on d contract. Then they said they could cancel the contract. I already lost a great deal with tmobile when theyy offered me a cheaper deal with the exact services to renew, I decided to go for the 3 network offer because it took tmobile a long time to give me a good offer, so I took out the 3 contract. I could have cancelled as tmboile offered a day after I took 3,but I decided to stick with 3.
I'm really confused and I do not know wat to do. I obviously have lost the chance for the deal with tmboile and 3 is trying to wriggle out of this. What are my rights? Help please. I also got insurance for the phone from my bank for a one year contract.
T h e F u t u r e I s N o w !
0
Comments
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This is a cross postHi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0
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Look for yourself at the 3 website under coverage.
It clearly shows that Belfast is covered by their service, although there are huge pockets in Norther Ireland where there appears to be no coverage.
Furthermore, they identify Ireland as such as being an EU country and Ireland is generally defined as Eire. So it looks like you should be able to get free calls in Northern Ireland.
There is a facility for you to check any post code for coverage on that site that is worth trying.
I apologise for this reply being in English0 -
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