Confused with it all

BT_company_representative

Hi Hsl500,

That doesn't sound too good, if you want I'll run a few checks on my end to see what's going on. I'll need your details, you can email me by using the email address registered against my profile.

Thanks,

Stephanie

Hsl500

Hiya thanks
well Ive fiddled about and although slow and flashing I have managed to get a connection finger crossed, the lady today done all the line connections and said was nothing wrong and she thinks its in house,
Stephanie if you want to have a look you can let me know what i need to send you , Im going to tell BT tomorrow about the slowless as speed tests are still under 1mb , and also ask for a new hub if they will give us one is another matter but fingers crossed, ours is version 1.0 has since we set up years and years ago so bit outdated I think.
All we want is a broadband that connects works and offers a reasonable speed not a miracle lol
failing that Sky is our next port of call
Thanks
( now to see if this posts or throws me off )

macman

Hsl500 wrote: »

hiya thanks sorry not been about but my internet has gone off alltogether now no internet light or broadband light, we never touched the wires normally it flickers and comes on but its not even doing that, Bt are coming out tomorrow morning as when i rung she said could be out first thing 8am - 1pm so least thats good fact they coming so soon.
She said may need a new router as ours is old white 0.1 version about 4/5yrs old at a guess , also we pay for the service with internet phone and our phone was lost 2yrs ago in a house move which we never got replaced as didnt think we could so wit n see what they say, still not convinced though if BT are the best like you say.
sorry i dont know what a LLU is or anything so il keep you posted when can get online again as in mums on her pc ( had to order a tv for my sons birthday, so snuck on here lol)
thanks again
helen

Did BT go through all the proper tests with (plugging in to your master socket, changing filters etc)?
You are aware that if BT come out and the fault is with your equipment or the wiring on your side of the master socket (i.e. all extension wiring) then you will be charged a minimum £125 call out fee?

kwikbreaks

> speed tests are still under 1mb

If you read what I posted above then you would know why.

Hsl500

Hiya well BT have been , not been charged , they had to rewire the house as was wired wrongly (star wiring or something)
Broadband is now running at 6 -10MB which we are more than happy with. Wireless we can pick up downstairs and even outside
So fingers crossed stays that way. Home hub will need replacing so he ssaid just ring up and ask for new one.
Thanks Helen x

macman

Hsl500 wrote: »

Hiya well BT have been , not been charged , they had to rewire the house as was wired wrongly (star wiring or something)
Broadband is now running at 6 -10MB which we are more than happy with. Wireless we can pick up downstairs and even outside
So fingers crossed stays that way. Home hub will need replacing so he ssaid just ring up and ask for new one.
Thanks Helen x

Did he tell you what the charge was? Your extension wiring is not part of BT's network and they charge very high rates for wiring extensions beyond the master socket.

kwikbreaks

The BT bloke must have been a relative of Harry Potter if just rewiring the extensions not only allows a 63dB attenuation line to run at 10Mbps but also fixed the WifFi.

What are the stats now? If less than 63dB there must have been a nail through an extension somewhere

Hsl500

Hiya he said there was no charge when we asked and we never paid him anything.
he said it was the box above the front door that had the wires leading to the sockets all mixed up and the star wiring was at fault.
Hes wired it all up into main socket in the bedroom and disconnected the ones we dont need .
new stats are as follows, but the wireless is back on at a long range which keeps kids happy for ipods

DSL Connection
Link Information
Uptime:0 days, 3:16:26
Modulation:G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:448 / 7,616
Data Transferred (Sent/Received) :6.58 / 97.42
Output Power (Up/Down) :11.5 / 11.5
Line Attenuation (Up/Down) :6.0 / 9.0
SN Margin (Up/Down) :22.0 / 15.0
Vendor ID (Local/Remote) MMB / ALCB
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):2 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
Error Seconds (Local/Remote):5 / 0
FEC Errors (Up/Down):0 / 0
CRC Errors (Up/Down):0 / 0
HEC Errors (Up/Down):0 / 0
Line Profile:Interleaved

Thanks x

kwikbreaks

There must have been a short cicuit on the wiring because there is no way you can go from 63dB atternuation to 6dB (which indicates you must be more or less next to the exchange). I've no idea why your WiFi would have improved too (apart from the speeds obviously).

If you moved to an ISP offering ADSL2+ you would easily get the maximum speed (20 - 24Mbps depending if they wee capping the maximum).