Orange Contract help!?

macman

A 3G SIM should be the same as the one in a mobile. If you haven't downloaded/installed the drivers, then it won't work, so try it. What does it say against the device in Device Manager? Have you tried reinstalling the existing drivers, which may simply have corrupted?
Nothing that you have said so far indicates a hardware failure.

Jon_01

Any sim with internet access 'should' work. But I'd only use it to go to say the google home page to reduce the amount of data used.

Did the laptop come from Orange or from a dealer ? If it's a dealer it's they're problem to sort rather than Orange's.

stephbond89

No no it came from Orange themselves not Carphone Warehouse or anyone like that it came as part of a package with the SIM card and 3GB of usage p/c/m. Ill tell him to try his phones SIM we have something like 500MB free usage of a weekend with our mobile phones, so it shouldnt even cost him!! Thanks for the help, will wait for him to come home, try downloading the drivers which it is trying to do now while he is in work but it needs the net to do it, and then if that doesnt work, Ill tell him to try his SIM! Orange said there were no network faults or anything like that but a SIM card doesnt take much to break!

macman

Download the drivers onto the machine you are using to post with, copy to a flash drive, plug into the laptop, install them..

stephbond89

Noooo the only reason he cant get online at the mo is cause he is in work, and he isn't allowed onto their wireless network (its also security enabled so he couldnt go on it even if he wanted to!), so he has to wait to get home to get onto our wireless If his wireless wont connect then we will do it that way!!

Orange_Company_Representative

Hi,

If you would like some help with this, please contact me via the address in my profile and I'll do what I can.

Please include the SIM number and perhaps address details so I can trace the account and also your best contact number. So I can pick up your mail quickly, please add 'Jonathan Orange Response' in the first line.

Hope this helps

Jonathan
Orange Response Team

stephbond89

Thank you

MissKeith

Another simple check to do is to put the sim card into a mobile and try accessing the Internet, that way you can 100% rule out a sim fault. It doesn't seem like one but it wouldn't hurt to check.

stephbond89

The SIM is a special "data" sim apparently according to the people we have spoken to at Orange today and so that wont work, the only way to test it would be to get another laptop like the one we have and another data SIM like the one we have...! We tried what you said, but nothign happened, but we found out today it wouldnt because of the different kinds of SIMs.