o2 cooling off period?

[Deleted User]

I recently came to the end of my iphone contract with O2. I was on the £35 a month tariff with the iPhone 3g.

About a week or so ago, I rang up O2 and asked them to cancel that contract as I wished to upgrade to a different handset (the HTC desire).

I've had the Desire for a day now and I'm already pretty unhappy with the battery performance. I knew it was bad since I had read reviews before I ordered it but I didn't think it would be as abysmal as it is... It's a shame because in almost every other respect, it's a great phone. Anyway, does anyone know whether I am still in a position to ask O2 to cancel my order? I think I would rather go for the new iPhone when it comes out but I'm worried about having started a contract. Since I ordered my contract over the phone, does this mean I have a 14 day cooling off period like with other phone ordered goods or does this not apply to mobile contracts?

Thanks,

Matt

I_luv_cats

How do I cancel, return or exchange my order?



If you're not happy with your purchase you can return it within 14 days. However, we are unable to accept any return or request for a replacement after 14 days from your date of purchase should you be unhappy with your choice of purchase.

Please read the information below and follow the instructions depending on where you purchased your mobile from.



Purchased from a store...


You should return your mobile to your point of sale with your proof of purchase.


Purchased via telesales or online...


Please ring our returns team and they shall advise you on what to do next on:

Pay Monthly returns – 0844 809 0222

Pay & Go returns - 0844 809 0202

Please have the following information ready when you call:

• Order number
• Full name
• Full address

O2 are good giving you a 14 day exchange period whichever way you ordered where most would give 7 days home delivery only

[Deleted User]

Thank you, that's extremely helpful!