Please help...Sold an item on ebay and now buyer is complaining.

gravitytolls

Macfly's right, just apologise and tell her you will issue a full refund upon receipt of the returned item. Make sure your PP's set up to make refunds, you need to be able to transfer funds into the acount if there's not enough in there from sales. It takes a few days for the set up and transfer.

theonlywayisup

Louisdf wrote: »

Funny how they did for me. I paid £1.85 at the counter, got a full refund and £2.60 back to cover my postage cost and expense. Oh and at Ikea, they usually give you a gift voucher for your time and expense.

Are you a serial complainer?

alison999

Louisdf wrote: »

Yes but it's good customer service to refund the buyer's costs. When I recieved a faulty pair of earphones of Amazon, they refunded without question within 24 hours the postage fee I paid at the PO, and 75p to cover the time and expense of going to the PO/packaging the item up. Why shouldn't an ebay seller be providing the same service as Amazon? If they don't they deserve negative feedback for providing shoddy service.

Because they arent a massive company like Amazon. :rotfl:

alison999

theonlywayisup wrote: »

Are you a serial complainer?

Certainly sounds like he/she is.

Hope we dont get threatened with legal action for slander now ... or maybe she'll want paying for the time i takes her to reply to me? hmmm

theonlywayisup

alison999 wrote: »

... or maybe she'll want paying for the time i takes her to reply to me? hmmm

at 75p an hour or whatever it takes to queue at the PO, I wouldn't be too bothered.

Louisdf

theonlywayisup wrote: »

at 75p an hour or whatever it takes to queue at the PO, I wouldn't be too bothered.

I never REQUESTED the 75p, it was given to me automatically as amazon understands the concept that buyers should not be out of pocket.

atherlon

Louisdf wrote: »

I never REQUESTED the 75p, it was given to me automatically as amazon understands the concept that buyers should not be out of pocket.

well arnt you the lucky one , just dont expect the rest of us to give you extra money

Louisdf

atherlon wrote: »

well arnt you the lucky one , just dont expect the rest of us to give you extra money

just dont expect any repeat custom then.

sharnad

Louisdf wrote: »

Why should the buyer be left out of pocket for something they had no control over? You need to refund the postage, the postage fee the buyer paid and a reasonable fee (50p- £1) for the buyers time/petrol to post office. If it sold for less than £5, I would just refund after getting a photo from the buyer and agree not to leave feedback.

Im sure that there would be a lot of buyers who would love it is sellers did this then they could use the product and return it without them costing anything

Seller only refunds org price of item with postage they dont normally return price it cost seller to send back

Its a way to try and cut down on the dodgy buyers

cyberbob

sharnad wrote: »

I
Seller only refunds org price of item with postage they dont normally return price it cost seller to send back

If they are good sellers they will pay the return postage cost once the item is safely back and the problem with it was the sellers fault either listing or problem with the item