Problem with O2 online account

rich_shot2003

I have just joined O2 pay and go and have set up my online account but i am having a problem with seeing Balance as keep getting this message


Important information about your account


For some reason we do not have a pay monthly online bill associated with the "usename and password" you have signed in with.

To view a pay monthly online bill you will need to have set up a pay monthly mobile phone account and when you set this account up you would have been given, or chosen a username and password. You need to use these original 'sign in' details to view your bill online.

If you can't remember your original sign in details, please go to our online username and password reminder.

If you are a Pay & Go customer, an O2 customer billed by a different company or not yet an O2 customer and are interested in our O2 pay monthly please see our Pay monthly deals in the online shop.

Apologies for any inconvenience.


I dont understand it so can someone please let me know what it means as i have done everything right that i should have done.

Many thanks

Fire_Fox

Perhaps it hasn't been set up at O2's end yet? Have you rung them to ask?

Browntoa

does'nt work until the first bill if memory serves me right

rich_shot2003

Browntoa wrote: »

does'nt work until the first bill if memory serves me right

But im on pay and go not pay monthly.