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Please help!! Npower £5000 / £2000 bill even though they admit its their fault!!!!
Comments
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What is the current reading on the meter tomnmaz?
Is it possible to post a link with the latest bill (crossing out OP's name and address first)? I feel that without seeing this (and perhaps previous bills too) no-one here can know for sure whether the latest bill is correct. I still have my deep suspicions.0 -
...NPOWER came back to us they had taken nearly £3000 off due to policy as it had gone over a 12 month period ...so we are left with £2000 to pay if we pay in full they will knock a bit more off ...... the bill is infact for 12 months only! ...
the whole point is we were going to be charged £5000 for 12 months electric ...
Where's the confused smiley when it's really needed???"Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100 -
cardew do you work for npower? do you actually have access to our telephone call logs with npower and know what they have told us? stop discrediting what we have said on here as it reads like you are calling us liars and I would not just automatically assume YOU were a liar when posting something.
The bill IS for 12 months - NPOWER told us so, that we had been billed for 12 months usage if we werent so in shock over the figure we wouldnt have asked for advice.
On one of the bills it states a reading and then a quater bill later they out estimated less than that figure so it is their fault, they have admitted its their fault with the computers and their staff not doing what they shouldve done - at no point have they contacted us about this although we had queried it so that is the point..
they have been rejecting our readings and the readings of their own staff for 12 MONTHS ONLY if we knew that they were rejecting them or that they had a problem with their computers accepting the figures we couldve paid the correct amount so we wouldnt get a big bill and then changed supplier and thus not receiving a large bill in one go - we are actually paying them to get it sorted and then change supplier so that we never experience the problem again.
We use currently 4 - 6 units on our meter a day our current reading is at 42456
I havent blamed a faulty box but that NPOWER themselves stated the box could be faulty - we havent suddenly changed our electricity usage because of a bill as we wanted it to be fair and correct but to suddenly get a bill for £5000 for a years worth of electric you think has someone plugged into my electric, someone has got something wrong or someone is trying to shaft you especially more so when the electricity meter readers come and you are asked to provide readings!! you just assume that NPOWER do their job properly... but as i can now see on this forum and from our experience they dont!
ONCE BITTEN TWICE SHY!!0 -
tomnaz - no need to get uppity. 2 other posters have asked for the current reading as that would help clear things up.
You have posted contradicting information which has confused the matter.
Can you help us clear it up? A reading would be a start.0 -
That meter reading gives an average useage of 38 units per day over 3 years, 29 over 4 years and 23 over 5 years from installation so your 4-6 units is not typical daily use. If you are on economy 7 there are at least 2 meter readings, high, low and possibly total. A proper breakdown of your meter readings over a period would help those on here to help you. Have you got previous readings ? Have you got all your previous bills, if not ask NPower to supply them so you can see the readings they have used and meter numbers. It could well be that they did not record the meter change and now calculate that the meter has gone round past zero again.We use currently 4 - 6 units on our meter a day our current reading is at 42456
It looks to me that the original £5K bill was a catch up for the 3? years but as they are only allowed to backbill for 1 year they reduced it to £2K. It is now up to you to prove a lower useage but shouting 4-6 units a day will not wash as your meter proves, as I have shown above, otherwise.
You will need to do a lot of work yourself to sort the figures because if you do not you will get a prepay meter installed, by court order if necessary. If you have done some proper calculations it can all be avoided.0 -
We have been with NPOWER now for over 3 years
When we took NPOWER services they supplied us with a new meter at 0The bill IS for 12 months - NPOWER told us so, that we had been billed for 12 months usage if we werent so in shock over the figure we wouldnt have asked for advice.
We use currently 4 - 6 units on our meter a day our current reading is at 42456
The meter reading was at 0 when fitted 3 years ago it is now at 42456. That, depending on your tariff, will cost between £5000 and £6000 and corresponds to something around 38 units a day not the 4-6 units you claim to use.
You obviously never checked the meter readings on your bill against the actual meter readings for 3 years.
Npower have said that over the 3 year period you have built up a debt of £5,000. However because of the back-billing rule they have written off £3000 of that bill and presented you with a bill for £2,000.0 -
Cardew, can you please give me a link to explain the '12 month back-billing rule' .
Many thanks.... could be a BIG hlp to my mate !0 -
http://www.thisismoney.co.uk/bargains-and-rip-offs/household-bills/article.html?in_article_id=506350&in_page_id=510
or http://www.consumerdirect.gov.uk/EnergySupplyandPost/energysupply/managingbills/
I haven’t had a bill for ages – do I still have to pay?
Consumers are legally bound to pay for their utilities. However, the Limitations Act 1980 prevents charges being recovered if the electricity or gas was used more than six years ago. In Scotland this period is five years.
Suppliers should at least offer a payment plan that allows you to repay any debt over the same length of time that it has built up. In other words, if you have not had a bill from your supplier for three years then, when a bill does finally appear, you should be able to spread the repayments over three years. However, if you accept a payment plan then you will not be able to change your supplier until you have cleared the outstanding debt.
However, as a result of the ‘super-complaint’ submitted in April 2005 to the energy regulator, Ofgem, energy companies have been told that, as of July 2006, they should no longer bill for any energy used by consumers more than two years previously where the company themselves has failed to provide a bill. Energy companies are not expected to bill for any amount that dates back longer than a year.longforgotten wrote: »Cardew, can you please give me a link to explain the '12 month back-billing rule' .
Many thanks.... could be a BIG hlp to my mate !0 -
longforgotten wrote: »Cardew, can you please give me a link to explain the '12 month back-billing rule' .
Many thanks.... could be a BIG hlp to my mate !
Quote above sums up the 12 month back-billing rule. Note that it states "where the company had failed to provide a bill" not inaccurate or estimated bills.
However it is a bit more complicated in that the rules state the company has to be at fault.
Many people move into a property and do not bother to contact the utility company but carry on using gas and electricity. In that case the back billing rule does not apply.
In fact I am a little surprised that the OP here has had £3000 written off their bill so easily. They had used the electricity, had got estimated bills, and were equally at fault for not checking their bills for 3 years.
However it seems that getting £3,000 off a bill is not good enough!!!0 -
The bill IS for 12 months - NPOWER told us so, that we had been billed for 12 months usage ..................
.................... you just assume that NPOWER do their job properly... but as i can now see on this forum and from our experience they dont!
ONCE BITTEN TWICE SHY!!
I'm afraid I wouldn't necessarily rely on everything Npower staff say as being right. Ask them to confirm that is so in writing & see where you go from there.
Despite that & whilst I appreciate that you are merely trying to defend your position above, may genuinely believe what you have been told etc. Logically however, as has basically been pointed out if you used 6 units per day for 365 days of the year for 3 years your meter reading would be 6570 & it isn't. There is therefore clearly something wrong - either with what you have been told (most likely) or failing that with the meter.
I'm puzzled as to how either you or they can seemingly put complete faith in a 4-6 units per day reading if you both believe the meter to be faulty?0
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