Santander accused of shocking service

angel_islington

HouseHuntr wrote: »

It's been done before numerous times. Just use the search facility and you'll find dozens and dozens of threads about them, some very long !

Yes, there are loads! However, there is no organised single place for people to share their experiences, which can then be passed on to Santander to hopefully deal with.

Random postings serve little benefit unless they can get the problem solved, it's just sounding off otherwise. Sure people can offer advice, after all that's what this forum is for, but the only party that can fix a problem is Santander and currently, they don't seem that bothered. However, if enough people get together, it could be a different story.

Here's hoping.

noelphobic

newlywed wrote: »

Money into the machine - well that's their suggestion, but when I'm up town during the day anyway it seems silly for OH to have to make a special trip in the evening after working all day, just to put a cheque into the machine - especially as it means paying parking or else bus fare as the area is buses/taxi only.

Can't you use the machine when the branch is open?

olly300

noelphobic wrote: »

Can't you use the machine when the branch is open?

It may be one of those machines that requires you to put in a PIN to deposit cheques.

OP is it?

konamauri

I suppose that this will mean that I can't bail my student son out when he hasn't enough money for the train fare home/ food/electricity/new pair of trousers because I've split my work ones/suit hire and all the other things that teenagers getting used to living away from home are suddenly desperately in need of (and from which you have to pick out the important ones).

Being able to pay the odd £20 or more in is very useful.

newlywed

konamauri wrote: »

I suppose that this will mean that I can't bail my student son out when he hasn't enough money for the train fare home/ food/electricity/new pair of trousers because I've split my work ones/suit hire and all the other things that teenagers getting used to living away from home are suddenly desperately in need of (and from which you have to pick out the important ones).

Being able to pay the odd £20 or more in is very useful.

Guess they want everyone to do a internet banking transfer instead.

But be warned - it's from July.

(and yes the cashpoints in my branch need the pin number put in before you can pay cheques in).

GriffDHFC

Glad to find this "support group" having just got off thephone with a robot answering the phone at A&L's call centre. After more than five years of exceptional, intelligent service from A&L they seem to be plunging downhill with all the gathering momentum of juggernaut with the brake lines cut. Recently they unilaterally stopped my debit card due to a possible fraudulent transaction but neglected to tell me. Only realised when it was refused at the supermarket checkout on the Saturday of the Bank Holiday Weekend. Fortunately had a credit card to back up or I'd have been on an enforced starvation diet for three days! Still waiting for the replacement and have now been informed by said robot that they cannot deliver the credit card to anywhere but my home address, meaning taking unpaid leave from work. They (apparrently) could not even deliver to an A&L branch where I could turn up with a passport as proff of identity!! Was promised a call from a senior robot, one with a double digit IQ, within the rapid reponse time of 48 hours but I'm not holding my breath.

samjef11_2

GriffDHFC wrote: »

Glad to find this "support group" having just got off thephone with a robot answering the phone at A&L's call centre. After more than five years of exceptional, intelligent service from A&L they seem to be plunging downhill with all the gathering momentum of juggernaut with the brake lines cut. Recently they unilaterally stopped my debit card due to a possible fraudulent transaction but neglected to tell me. Only realised when it was refused at the supermarket checkout on the Saturday of the Bank Holiday Weekend. Fortunately had a credit card to back up or I'd have been on an enforced starvation diet for three days! Still waiting for the replacement and have now been informed by said robot that they cannot deliver the credit card to anywhere but my home address, meaning taking unpaid leave from work. They (apparrently) could not even deliver to an A&L branch where I could turn up with a passport as proff of identity!! Was promised a call from a senior robot, one with a double digit IQ, within the rapid reponse time of 48 hours but I'm not holding my breath.

I afraid things will only get worst by the looks of it.

EsoxLucius

I have just been on the phone to Santander as I was unable to transfer money from my old Esaver account (former Abbey National) to the new one I have just opened - turns out they have made my account dormant. I access the account online a few times a month and have recently received a new card for it. Now with no warning they have marked it as dormant which means time and money finding one of their branches to get it reinstated. My first experience with them has not been a good one! I have no idea if this was in the original Abbey National terms that they could do this without telling me first. I am just wondering if Santander have run through all the accounts they have taken over and made those dormant with no money being paid in (apart from the interest) or out.

It is I think a warning to us all to check our accounts.

I will avoid Santander in the future - a shabby way to treat a customer.

jimbob_too

I had to laugh a little at the letter I received from them the other day. Inside the envelope were two A5 sheets of paper.

The first one had my name and address on it and "We enclose the following: OVERDRAFT EXPIRY"
The second sheet had my account number at the top then "This is to advise you that your Advance Overdraft is due to expire as detailed below". Then the overdraft amount and the expiry date (1 months time)

What happened to "Dear Mr....." "yours sincerely..." etc.. Don't they teach letter writing in Spain?

Bob_the_Saver

Santander accused of shocking service


YIPEEEEEEEEEEEEEEE The Daily Mail got something right!