Ebay Problem

cred80

Hi looking for a bit of advice i have sold a few things on ebay but have never had any issues.
Last night i sold an X6 mobile phone the auction ended with a buy it now of 180.00 i noticed that they had zero feedback but payment was received almost immediately so i thought it was ok.
I have got up this morning to find the buyer has opened a paypal dispute.
HELP

TonyMMM

Do you still have the phone , and what does the dispute say ?

emby

I thought there was a few days after sending payment that a buyer could file a dispute.

cred80

I still have the phone i have just looked at the e-mail again this is what it says .

Dear Craig



To protect you from problematic transactions, we sometimes request
additional information about PayPal payments.

We need more information about this transaction. Please log in to your
PayPal account, click the "Resolution Centre" tab, and provide more
information by 15/06/2010.

If you need to provide information by fax, click and print a cover sheet:

Please fax proof of postage or proof of refund to 08707 303 196.

We recommend that you do not post the item until our investigation is
complete. If you've already posted the item, please log in and let us know
where you posted it.

We have placed a temporary hold on the funds until we complete our
investigation.

---

Transaction Details

Is this the buyer or PAYPAL

cyberbob

I wouldn't post the phone yet. I would phone paypal for some clarificatiom

TonyMMM

Thas't not a dispute from the buyer ....it is PayPal letting you know that they think the buyer could be dodgy and they are asking for more info before they let the transaction go through .....probably a hijacked account or stolen credit card ? Do NOT post the phone until they say it's OK to do so !

emby

Before you do eventually send the phone, make sure you note down the serial numbers.

cred80

i have noted the imei number called paypal but doesn't open til 0930 so will call back. should i contact the buyer to advise this has happened

cyberbob

cred80 wrote: »

i have noted the imei number called paypal but doesn't open til 0930 so will call back.

It sounds like fraudulent use of a credit card to me

Just to say if it is and you have to relist make sure your set your seller preferences tight and yo only accept bids from those with a credit card on file as that reduces the number of scammers

Wilma123

cred80 wrote: »

i have noted the imei number called paypal but doesn't open til 0930 so will call back. should i contact the buyer to advise this has happened

I rang Paypal yesterday and the robot is so annoying. There is no option to speak to a human.

So my advice is say "i want to speak to someone" and it will put you through.

Sorry if it's common knowledge and you already knew, but i wish i knew this yesterday lol, i only said it out of frustration.

soolin

I've always spoken to a real person on paypal, not always with any great success but within a couple of minutes of phoning the number you get when you log into your paypal account you get the option to speak to a representative.