accident in morrisons supermarket

osyprey

on wednesday my wife and mother-in-law were going in to morrisons, when she slipped on something on the floor.and to my wifes horror fell and dislocated her shoulder,the first aider from morrisons was next to useless, regarding help.My mother inlaw is now very shaken up,and refuses to go out side the door now.In regards to morrisons what should we do next?

BarneyRubble

Write a letter to them?

hjb123

What have morrisons said in relation to the incident?

You should probably get medical as well as legal advice - there are plenty of no win no fee jobbies about now - so maybe you could use one of them if Morrisons dont comeup with anything?

osyprey

Yes my wife took her mother to A&E,where she has to wait 6hours, then have anesthetic to reset her shoulder, to say she is shaken is a understatment

hawk

did you see or find what she slipped on? as regards to not going outside thats nothing to do with a slip or fall in morrisons, also ask to see instore cctv and dont forget if a spill was on the floor they will be covered as i expect they will say something like this, we were aware of the spill and a cleaner were on there way as we had just put a call out for for an aisle cleaner but the incident happened before we got there, so you must be aware that supermarkets are allowed a reasonable response time.

hope mil gets well soon

osyprey

well my wife just called there yesterday for a few things,she was told it was a sweet that a child must have dropped?

hawk

ts_aly2000 wrote:

No they won't be covered. They have to sign off the area IMMIEDIATELY, regardless of whether a cleaner is on the way or not. The moment it happens they have to put one of those yellow signs up.

Part and parcel of having the public wandering about on your premesis.

think about what you have just said, there is a reasonable amount of time to get to an accident or spillage, do you think there is a person behind every shopper with a yellow sign !! or an ambulance behind every member of public, LOL

osyprey

the problem is that both my inlaws are elderly, i don`t think either of them would do anything about it.even though my mother in law is very shaken by the whole incident

C_Ronaldo

surely there were members of staff around on the shop floor who should have noticed this and picked the sweet up and binned it

hankc35

why dont you just tell your wife to look where she is walking next time?

hawk

ts_aly2000 wrote:

Sorry, I don't write the liabilty laws. If your environment is highly likely to have spills and people are likely to be injured then you have to employ people to check continuously. Which is why staff are 'supposed' to do it.

Let's take it one step further in your argument. Let's get rid of the cleaners and leave it all to the staff as it's cheaper. Those cleaners are on site for a reason.

I'll remember your point of view next time I have a car accident and won't bother to claim on my car insurance.

Insurance is there for a reason. To insure against accidents and things you can't predict.

I didn't make the law. I did however work in a supermarket for 8-years.

Supermarkets have an allowed or alloted amount of time to get to an accident as knowone has a crystal ball, also insurance is their for a fallback just incase of accidents not for people to claim against when they feel like it, also ive worked in supermarkets for 9years so whats your point.

The cleaners are on site for a reason to clean and get to spillages in resoanble time, also staff now do cleaning to cut down cost becasue of insurance premiums hike because of false claims by fraudsters, so whats your point now?