BT call charge is this correct

craggs

Just going through my latest bill and come across this call charge.

Just to explain I live in manchester and im on the anytime plan.

made this call to a mate of mine in the evening and ran over the '60min' threshold by '17mins' and it has charged me £1.070 is this correct,over £1 for 17mins in the evening?

here is the call on the bill

Wed 28 Apr 10 -20:34-0161280****-Manchester-1:17:20-£1.070

Now surly bt dont charged you for the whole call after the 60mins,and only charge for the min you go over

Evilm

craggs wrote: »

Just going through my latest bill and come across this call charge.

Just to explain I live in manchester and im on the anytime plan.

made this call to a mate of mine in the evening and ran over the '60min' threshold by '17mins' and it has charged me £1.070 is this correct,over £1 for 17mins in the evening?

here is the call on the bill

Wed 28 Apr 10 -20:34-0161280****-Manchester-1:17:20-£1.070

Now surly bt dont charged you for the whole call after the 60mins,and only charge for the min you go over

From what I can see they have only charged you for the 17 minutes. Their standard call rate seems to be 5.9p per minute and that works out within a couple of pence to the price you were charged. If they had charged you for the full hour the price would have been nearly £5 according to their tariff page.

http://bt.custhelp.com/app/answers/detail/a_id/13908/c/761,2072

Heinz

Yes, that's the charge for 18 minutes at 5.9p/minute (so they have only charged you for the minutes by which you exceeded the inclusive calls element of your plan).

Don't forget, Martin's recommends using 18185 for non-inclusive (the whole call would have cost you 5p if you had've done).

macman

All you have to do is terminate the call and redial before the hour is up...

craggs

thanks guys,just thought it was a little expansive,had no idea it was 5.9p if i went over,i knew i had to hang up and i do 99% of the time but these 2 ran over..

18185 is looking very promising,how expensive is BT getting!

thanks again everyone :money: