Tesco Direct - Return of bike minus a pedal

clareb1985

hi,

We bought a bike from Tesco mid April. We used it as normal and no probs, however a month after we bought it, the pedal fell off my boyfriends bike and it was impossible to get back on, the metal had worn down and the ridges were smoothed over, on the pedal and on the bit that's attached to the bike. We spoke to Tesco Direct and they agreed we could return it due to it being faulty.

Today is the first day we've been able to get to the big store in edinburgh to return it, problem being, we have lost the peddle, it was outside the house (we live in a flat) and it's not there now
Tesco have said that they cannot take the bike back without the pedal.

What rights do we have here? It's obvious on the bit the pedal gets screwed into that it would be impossible to get another one in there. It cost us £80, we have since bought a replacement bike, and we would like the money back ( I paid for it on my credit card)

Under the sale of goods act, it's not fit for purpose.

Thanks for anyone's advice.

Clare

Sandoval

Why on Earth did you go out and buy a replacement bike just because the pedal had fallen off the original one before exploring every avenue with Tesco?

Personally I'd have taken it to any bike shop and had it fixed for a few quid rather than buy a new bike altogether!

clareb1985

We bought a new bike after we had discussed it with tesco, we agreed we could buy the new bike and return the old bike.

Although I am no bike repair person, the fact that the hole you screw the pedal into was now smoothed instead of ridged (like the top of a bottle) would suggest a miracle to get that fixed.

It was broken, therefore it goes back to tesco as it is not fit for purpose.

Clare

Sandoval

But it doesn't go back to Tesco because it's unfit for purpose since you've already stated they won't take it back without the pedal that you've misplaced.

Bowling_4_Gold

Technically, as you have taken the pedal and done what you wanted with it (i.e. lost it), you have accepted the goods - regardless of whether Tesco have agreed to refund it or not. As trivial as it may sound, you should consider it theft if it has vainshed without your knowlege, and as such obtain a crime reference number from the Police, present that to your household insurers, who should then make arrangements to pay Tesco for the lost pedal.

Or you could take the bike to a repair shop, get it fixed, and claw back some money on eBay.

Sandoval

clareb1985 wrote: »

Although I am no bike repair person, the fact that the hole you screw the pedal into was now smoothed instead of ridged (like the top of a bottle) would suggest a miracle to get that fixed.

A miracle!?

You do know what a miracle is don't you?

I don't think a man who repairs bikes for a living replacing the crank arm that the pedal screws into constitutes a miracle.

In fact he could probably do it in twenty minutes.

Bowling_4_Gold

sandoval wrote: »

a miracle!?

you do know what a miracle is don't you?

i don't think a man who repairs bikes for a living replacing the crank arm that the pedal screws into constitutes a miracle.

in fact he could probably do it in twenty minutes.

+1 :d.........

el_gringo_3

Actually, I had my bike fixed the other week, my own fault, when I originally put it together (rather than paying halfords extra) in my haste I didn't line it up properly so it ate away at the metal. Had been sat in the shed for about a year!

Local bike shop fixed it (whole new crank AND gears as it was that side pedal that had gone) in about 45 mins with a full service, pumped tyres, etc etc for £60. It would have been £45 but I went for some much more expensive pedals in the end.

deanos

Why not buy some cheap pedals and stick them on the bike before you return it

Sandoval

deanos wrote: »

Why not buy some cheap pedals and stick them on the bike before you return it

Because the thread has been ruined on the crankshaft so a pedal can't be screwed in.

deanos

Well they only need to take the pedal back so don't bother screwing it in then