carphone warehouse rant!!

rjh090384

grrrrrrrrrrrrrrrrrrrrrrrrrrrr

bloody carphone warehouse i am so annoyed so apologies for the rant

my phone that i got in april (pink motorola l6) has started randomly switching off. i took it back to shop wednesday and they said they would fix it.

1) it is meant to be an express repair when they fix it same day
2) it wouldnt be ready until lunchtime next day

so i picked it up. apparently the software needed upgraded and it fixed now but low and behold it has the same problem but worse than before.

so back i trapse to carphone warehouse.

oh its a manufacturers fault they said. has to be sent back to manufacturer which can take over a month.

ok well can i havea loan phone? oh there is none left said the mighty warehouse. so i told them i had insurance out and i was entitled to one and they said do u not have one at home and i not being an avid collector of mobiles do not. so they told me i could keep my sim card. i asked them how to make calls on a simcard without a phone and they said you couldnt so i asked what was the point of keeping the sim card. i was met with stunned silence.

3) what the hell am i meant to do without a phone for a month

4) oh look we have founda loan phone magically was just sitting here under desk and appeared after customer made a fuss. please charge it they said and if you dont bring it back in one piece we will cahrge you £50. how polite

5) i get the loan phone home. IT DOESNT BLOODY WORK

6) to phone the store is an 0870 number. saynoto0870 doesnt list their number and when u ring it rings off. i cant dial this number from work as it will show on phone bill so my mum has been trrying for ten minutes now.

7) i dont have anyones number as its all on my simcard so i cannot arragne transport home from work (bus for me, then walk in the rain)if my firend texts me to cancel our meeting tonight i will have a long wait in the rain outside city hall.

8)sorry for ranting. any advice appreciated

hjb123

Og gosh, hope you get something sorted soon. Try ringing the customer services number for carphonewarehouse - see what they say, explain what happened and they may be able to do something for you.

Froglet

You have my sympathy of course,rjh, and i would be hopping mad too but the way you described it all,i have to confess,did make me laugh.

Sorry!!:o

rjh090384

no they are !!!!!! apparently they are happy to see me stranded 20 miles away from home.

hjb123

Have I missed something or how are they happy to see you stranded - cant you get home??

rjh090384

i cant get my boyfriends number to get a lift home which is twenty miles away
i am just going to have to borrow money from my friend to get the bus then walk twenty minuites in the rain to et to my house.

rjh090384

thats providing my friend hasnt cancelled tonight or cahnged our meeting place because if she text me i wouldnt get it cause I DONT HAVE A PHONE

rjh090384

Anyway Gtg Now. Fingers Crossed For My Friend Turning Up!!

hjb123

Ok. Hope she turns up and you manage to get something sorted!

rjh090384

Yay She Turned Up An D On Way Home Now

JasonW_2

without going into the details, CPW are absolute scum and I will never touch them ever again in my life.

J