Thinking of trading in your old tv for a Sony at Currys..think again, they lost mine!

sugarbabe861

they would not have lost your tele it would have already gone to the recycling centre they get collected reguarly from the ldc's i think your letter is too long if i was the person reading it i would have to read it 5 times before i would sink in what you said if it was me dealing with your case i would offer you market value of the tv or vouchers towards the samsung

txjockey

sugarbabe861 wrote: »

they would not have lost your tele it would have already gone to the recycling centre they get collected reguarly from the ldc's i think your letter is too long if i was the person reading it i would have to read it 5 times before i would sink in what you said if it was me dealing with your case i would offer you market value of the tv or vouchers towards the samsung[/QUOTE

IMO they did lose my tv. In my case the tv didnt even make it to the LDC ! At the time it was still on the delivery drivers van as he hadnt returned to depot. I appreciate it would have gone to the recycling centre at a later stage but in this case it hadnt even got there. They then tried to palm me off with a Sony Rear Projection which was not suitable when they knew what tv I expected to get back, in this case a Phillips CRT. I take on board the comments about the letter but I think it's important to give all the information that is needed, especially when so much has happened. Besides this is the way I have always written and whether or not it works for you, it works for me. Ive got what I wanted after making my complaint.

I tell you what though, it looks like you work for DSG, no problem there Im sure your very nice but I think your company needs to do a lot of work re : customer care and communication. At the moment I will now only buy things on the spot (that I can take away) and I will only deal with local stores (that way I cant be palmed off with comments about profit / loss & bonuses etc) which as a customer a care nothing about.

Storck

sugarbabe861 wrote: »

they would not have lost your tele it would have already gone to the recycling centre they get collected reguarly from the ldc's i think your letter is too long if i was the person reading it i would have to read it 5 times before i would sink in what you said if it was me dealing with your case i would offer you market value of the tv or vouchers towards the samsung

From reading your comment I'm guessing it would take more than 5 times for you to understand anything written correctly.

Have you ever heard of a full stop or a capital letter? The only punctuation you have is an apostrophe which isn't actually needed. I really hope you do not work for anyone where you need to write letters.